Security Level 2 Engineer
Global Cloud Xchange
Navi Mumbai, India
5d ago

Manage customer incidents on Security Devices like Cisco ASA, Polo Alto, Fortigate Firewalls

Actively engage with customer for security incident management

Manage, change & troubleshoot VPN services

Installing new software & patch upgrades

Setting up user accounts, permissions and passwords on security devices

Fixing Security faults

Carrying out changes on live production security devices

Day to day admin and monitoring of network use

Planning future improvements, suggesting IT solutions to business problems

Making sure all IT meets industry standards

Other Responsibilities

  • Engineers have to create, maintain, and update documentation for operations and also need to provide training material on new processes to the entry-level professionals of their team.
  • Engage with customer for best world class service
  • Ensure complete accountability of all incidents that are recorded
  • Complete all changes within the agreed SLA’s with zero errors.
  • Be a good team player & ensure to walk with the team
  • Essentials :

  • Good Interpersonal skills
  • Should have knowledge of IP routing, DNS, SSL, VPN, HTTP, etc.
  • Should have knowledge in IPv4, IPv6 and routing protocols and experience of working with automation tools, Remedy, AMDOCS, etc.
  • Knowledge of SMTP, DNS, TLS, and related standards, email security standards, and comprehension of Network Access Control techniques and application detection rules.
  • Should be well-versed with popular operating systems (Windows, macOS or Linux)
  • Should be able to work in shifts 24 / 7 pattern
  • Good with MS Excel & MS Office Suite
  • Excellent command over English language
  • Educational / Academic Qualification

  • Should have a Bachelor’s Degree in Computer Science or Engineering or any related discipline
  • Job Location

  • Navi Mumbai , India
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