Sr Network Ops Control Specialist
BMC Software
12d ago

Who we are and what we do?

At BMC, transformation is everything. It’s how we bring IT to life for more than 20,000 customers worldwide 82% of the Fortune 500 to be exact.

And it’s what energizes our more than 6,000 employees to bring meaningful change to businesses and lives, especially their own.

300+ patents give our customers a strong competitive edge.

We have 35 years of market leadership in the IT management solutions. We also have the energy, optimism, opportunities, and private financial backing that makes us feel and act more like a start-

up that knows no limits.

For you, that means the chance to do more and be more not only making incredible things happen with technology but also reinventing the BMC business right now.

A career that expands your mind and your horizons. Peers who inspire you, drive you, support you, and make you laugh out loud.

An environment that fosters individuality and personal growth. All at a company that is committed to leading the industry in the delivery of digital services for business transformation. That’s BMC.

What do the analysts say?

We can talk about being best in class, but it means much more when you hear it from unbiased third parties. Gartner and Forrester continually place us ahead of our primary competitors.

Gartner announced BMC Software as a leader for the second consecutive year in the August 26, 2015 Magic Quadrant for IT Service Support Management Tools (ITSSM).

Position Description :

  • Network Ops Control Specialist responsibility is oriented towards proactively managing, maintaining efficient operating states of Infrastructure & insuring continuity of Services;
  • and responding to critical incidents & problems that impact these.

    The selected candidate must possess an understanding of the overall relationship between infrastructure component to the Business & IT services.

    Must have experience of current industry software within a technology and command of in-depth terminology. Should have experience in monitoring to maintain network uptime, network routing & layer 1 to 3 troubleshooting.

    Primary Roles and Responsibilities :

  • Day to day Operation of NOC; event to incident lifecycle management in accordance with defined processes.
  • Lead & moderate crisis calls aimed at quick service restoration.
  • Collaborate with cross functional IT groups to improve process & systems that help run efficient operations
  • Development of knowledge and skills in network and system administration within team
  • Maintenance of WIKI / SharePoint and technical documentation of processes and procedures used throughout operations.
  • Monitor Key Performance Indicators, Operational Goal, team performance and identify improvement opportunities & device plans to address them.
  • Rotational work shift & weekend working
  • Qualifications :

  • Excellent communication skills (Written, Verbal & interpersonal)
  • Bachelor’s Degree in Engineering Preferably Computer Science or IT
  • 6-8 Years of experience in network support role including experience with managing, supporting & deploying Network infrastructure.
  • Knowledge of routing protocols such as EIGRP, OSPF, and BGP
  • Exposure to availability and crisis management framework
  • Engineering Graduate; preferably Computer Science
  • Strong analytical & problem-solving skills
  • Knowledge of Project management methodologies & techniques
  • Any Industry Certifications preferred (CCNA, CCIE, ITIL, MCP, MCSE, VCP)
  • Familiarity with Network, Infrastructure & Data Centre monitoring tools (BMC Products preferred)
  • Person should be willing to working in Rotational shift and weekend hours. (6 : 30 AM, 3 : 30 PM & 10 : 30 PM)

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