Infrastructure Sr Engineer
Wells Fargo
Bengaluru, Karnataka
4d ago

Job Description

About Wells Fargo India

Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Business Services, Risk Services and Product, Analytics and Modeling (PAM).

We are operating in Hyderabad, Bengaluru and Chennai locations.

Department Overview

Technology Infrastructure (TI) is leading technology transformation in a multi-cloud technology ecosystem delivering products and innovative solutions at scale that are stable, secure, and always on.

This includes Cloud and Agile implementation, engineering, architecture, and all the tools, products, and training that will enable team members to achieve our transformation

About the Role

The Infrastructure Senior Engineer is part of the Voice Engineering Team within End User & Collaboration Services. The Infrastructure Senior Engineer role will act as a lead to provide application design guidance by leveraging expertise with application technology, system / database configuration, tools and existing designs.

Additionally, the Infrastructure Senior Engineer role will act as a subject matter expert (Architect) for application technologies and will assist with documentation of software changes as well as patch management for these systems.

Candidate must have vast experience with for Cisco based Collaboration technologies and Sonus based Session Border Controllers along with documentation skills required such as implementation plans, test scripts, BCP steps along with failback plans.

Knowledge of software / patch management and / or IT security background is helpful and must possess skills to update and track software versions, releases and remediation tasks.

Should have prior experience implementing a Sustainable Engineering model In addition, this candidate will need to coordinate with internal and cross organizational peers to ensure successful adoption of software are met within the outlined SLAs.

Some of the main responsibilities include :

Architecting , Design Planning and implementation of Complex Transformational projects within the Unified Communication portfolio.

Skills Cisco CUCM, IM&P and Jabber Unity, UCCE / X, SBC’s (Sonus)

Responsible for Product Life Cycle Management and Config standards (HLD / LLD) within the Unified communication portfolio.

Work Closely with Compliance RISK Legal and Info Security team to anticipate and address concerns around security legal and Risk in Unified Communications product onboarding & solution delivery

Collaboration with vendors and security partners to address security and software issues

Working with QA teams to conduct security, functional, performance analysis and tuning.

Coordinating with peers to ensure software and patches are tested and deployed per corporate standards

Communicating, reporting and tracking device compliance

Coordination of ongoing product updates for compliance applications

Documentation of upgrade and mitigation plans to be shared with peers

Creation of supporting change request documentation

Working independently or within a team to ensure that task deadlines are met on time and meet the business requirements

Market Skills and Certifications

Min Qualifications :

  • 10+ years of overall experience in Unified Communications and Collaborations domain
  • 7+ years previous experience in Architecting , Design Planning and implementation of Complex Transformational projects within the Unified Communication portfolio

    7+ years previous experience supporting application and / or patch management processes

    Skills Cisco CUCM, IM&P and Jabber Unity, UCCE / X, SBC’s (Sonus)

    Excellent problem analysis / resolution skills working with network traces (wireshark) and other system logs

  • Solid understanding of Networking Technologies including VLAN’s, DHCP, VTP,STP, NAS, QoS / CoS
  • Solid understanding and exposure to Cloud platforms and technologies

    Solid experience identifying, documenting and implementing system updates and patches

    Working knowledge of Virtualization technologies and scripting automation tools

    Demonstrated ability to work with Senior Management / Stake holders

    Strong written and verbal communication skills

    Strong analytic and problem solving skills

    Demonstrated teamwork skills

    CCIE Voice certification will be a plus

    Bachelor’s degree in computers / Electronics or Equivalent

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