International Roaming Operations
Diverse Lynx India
Bangalore, IN
1d ago

International Roaming Operations :

  • Coordinating directly with sponsored roaming, roaming hub and bilateral roaming partners to ensure a high-quality roaming experience and address roaming and interworking issues.
  • Working with network teams and technology vendors to monitor and constantly improve roaming experience.
  • Supporting and managing the implementation of operations and support for new roaming partners and roaming service launches.
  • Develop processes and implement remote testing tools to ensure quality of service and billing accuracy of roaming services using SIGOS.
  • Capturing the end to end IR requirements from Business Teams.
  • Work with multiple vendors for Capacity planning, designing and deployment of Roaming solutions.
  • End to end Project management to ensure the target deadlines are met and raise a flag in case of any risk.
  • Maintain and distribute industry documentation (IR21). Upon receipt of roaming partners IR21, create and track work orders for data network changes.
  • Work with the data-build teams and Billing Operations to ensure all data configurations are in the network.
  • Responsible for roaming steering in line with discount agreements.
  • Manage and drive operational performance of the vendors and hold regular operational review meetings.
  • Carry out training to ensure relevant internal functions are adequately trained.
  • Compile lessons learned and integrate into operational processes and templates.
  • Build relationships with key external partners, working with them to optimize Rakuten's roaming operational models and customer experience.
  • Help design, document and maintain processes for managing the customer operations and support for international roaming
  • Communicate key insights and findings to product team and other stakeholders in Rakuten.
  • Prepare weekly dashboard for reporting purpose.
  • Yrs of Exp-7+Yrs

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