Shift Lead - Network Operations
Mumbai, Maharashtra, India
14h ago

Want to be a part of our team?

Manages the 24x7 India Global Operation Center for a global network and all associated equipment to make sure that it is available for all customers.

Hands-on involvement with the Global Operation Center to quickly resolve customer’s network and security issues.

Technical understanding in at least one or more of the following skills :

Cisco, Juniper & Alcatel Devices

SDWAN technologies - Silverpeak, Viptela & Fortinet


Knowledge on scripting language like Python

Working at NTT

  • Hands-on involvement with GOC to quickly resolve customer’s network and security issuesSupervise the daily working of customer and network trouble ticketsBuild excellent rapport with customers, carriers and vendors across the globeInvolve directly with various customers’ weekly, monthly and quarterly review meetingsDirect and build (staff, train and maintain employee skill levels) the India GOC group that troubleshoots, repairs and monitors customer’s network and security servicesCommunicate and coordinate network / security maintenance and schedulesMonitor and maintain overall network stabilityCreate, maintain and enforce all processes and procedures for the GOC groupProvide leadership to the team while focusing on their efforts for the corporate objectivesFoster teamwork across other groups such as Provisioning, Project Management, Customer Engineering and India GOCProvide detailed statistics on the performance of the team and;
  • provide solutions to better their performanceManage internal audit process to ensure compliance with all GOC processesProvide direction and priority to the staff for development of GOC tools #ownyourfuture

    What will make you a good fit for the role?

    Why Join NTT Global Networks NTT Global Networks, a business division of NTT Ltd., is a leader in software-defined managed network services for global enterprises focused on providing end-to-end connectivity and unmatched customer support.

    Our global expertise and network reach include the world’s largest SaaS and Cloud providers. We are a partner of choice for enterprises that require an optimized and purpose-built network solution that empowers their digital transformation efforts, achieving true business outcomes.

    We offer the full lifecycle of design, delivery, and ongoing management, with an extensive services suite including :

  • Managed SD-WAN helps enterprises optimize their global networks in terms of performance and cost.
  • Managed SD-LAN helps enterprises remove the burden of day-to-day management and allows the IT team to focus on the business.
  • Managed Secured Gateway and Cloud-based Network Services helps enterprises secure their Internet and Web traffic without investing in technology or infrastructure.
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