Fitnessforce - Technical Support Executive (1-3 yrs) Mumbai/Navi Mumbai (Systems/Product Software)
Fitnessforce Club Management Software
5d ago
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Fitness Force club management software (Grip technologies)

Technical Support Executive (software Support) - Mumbai

Fitness Force is a SAAS based CRM Club Management Software. Fitness Force Club Management Software helps gym owners seek a reliable and effective solution to all their clubs-

marketing activities, ranging from the highly crucial and tedious ones to the most infinitesimal ones. Each feature is methodically designed after years of research and is also constantly upgraded by our team of highly qualified professionals.

Ideal for Gym Owners, Fitness Centers, Yoga Studios, Martial Art Studios, Dance Studios, Spas & Salons, etc. To grow your business, you need business tools that help with day to day Administration, Marketing, Customer Service and most importantly Sales.

Fitness Force helps you store all customer and business information in one centralized place. So, no more filing cabinets, excel sheets, emails and documents.

  • The cloud-based system manages everything you need to run a business - sales follow ups, billing, access control, marketing, customer service;
  • all covered. And since it is web-based, you can access all your information from anywhere, anytime. To Get Started, all you need is a Computer with an Internet Connection.

    As for the software, you don- t have to buy anything; you only pay for the services you use with a simple monthly subscription.

    We take care of your backups, feature upgrades, training & support while you grow your business.

    Website : 1

    Salary (Per Year) : 2.4 - 3 Lakhs

    Detailed Job Duties :

  • Provide answers to clients by identifying problems, researching answers, guiding client through corrective steps over tickets, IVR calls & live chat or another commutation medium to help resolve the client's query
  • Documentation / Updating of summary of each ticket, call, chat as a case study for reference
  • Maintain the CSAT score includes TAT & FCR
  • Maintain quality score on calls, emails, chats or any other medium of communication with clients
  • Troubleshoot intelligence & Immediate attentions on applications to resolve live issues through remote access
  • Provide query resolution by directing to the relevant tutorial on knowledge base & briefing on call.
  • Providing the required tutorial topics to the relevant L&D team
  • Implementation of strategies / automation to minimize the tickets or customer queries
  • Liaising between relevant teams to resolve the queries
  • Identifying & providing product improvements or new products by remaining in touch with the regular concerns or new ideas
  • Getting trained by the development team on timely basis for all the new release, upgrades, improvements of the software
  • Maintains professional and technical knowledge by attending required product / process training's & assessment test
  • Contributes to team effort by accomplishing related results as needed as per the KPI's
  • Mandatory Skills :

    We are looking for Customer Support Executives from BPO or KPO background with Excellent communication skills and smart.

  • They shall be handling inbound or outbound calls, chats & emails about our software Fitness Force from our clients.
  • They should be able to assist the customers about their Queries or grievances.
  • Previous CRM Software experience is required
  • Postgraduate
  • Working Days : 6 Days a Week (10 : 00 AM to 7 : 30 PM)

    Walk In Interview address :

    FitnessForce, Sumer Plaza, Marol Maroshi Road, Unit No 902, 9th Floor, Marol, Opp.Uttam Dhaba, Andheri Kurla Road, Andheri (East), Mumbai 400059

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