Production Support Engineer II
Living Social Inc
12d ago

Perform health checks & Monitor infrastructure, servers, databases, distributed batch jobs knowledge of Incident, problem and change management processes and tools.

Manage, track and validate all changes to the Production, Disaster Recovery environment. Groupon development ecosystem : Languages : Java, Ruby on Rails MySQL / PostgreSQL ELK REST / JSON GitHub JIRA You’ll spend time on the following : Troubleshoot business and production issues 80% of time spent on tickets 20% of time spent on projects (new initiatives, process improvement, growth) Responding to emails and incident tickets, maintaining issue ownership.

Responding to requests for technical support. Translating technology concepts into business language for the end user. Identifying and documenting technical problems, ensuring timely resolution.

Problem & Incident management Focus on Keeping the lights on Your Minimum Qualifications Bachelor degree in Computer Science 4+ Years of experience Work in an on-

call rotation Understand Service-Level Agreements (SLA) Knowledge of Unix commands and SQL databases Strong focus on process and automation Willingness to support code in production and be a point of escalation to resolve issues A plus point if you have Coding background in Java or Ruby on Rails Groupon’s purpose is to build strong communities through thriving small businesses.

To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work.

And just don’t take our word for it. Hear from real Groupon team members and learn more about our employee resource groups.

If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

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