0005 : Customer Support Executives
Category : Retail Service
Min. Qualification : Graduate
Experience : Min. 1 year of experience in any field
Annual Package : Up to 2. 40 lakhs
Area : Vadodara, Gujarat
The representative has to communicate with their vendors and solve their queries and taking the feedbacks from the clients and solve their issues.
Coordination with the superiors and inform the issues.
Key Responsibilities Include :
Improving customer service experience, create engaged customers and facilitate organic growth Taking ownership of customers issues and following problems through to resolution Setting a clear mission and deploying strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Keep ahead of industrys developments and apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Maintain an orderly workflow according to priorities Key Skills Required :
Customer Service Process Improvement Decision Making Managing Processes Planning Tracking Budget Expenses Analyzing Information Developing Standards Excellent knowledge of management methods and techniques Proficiency in English Awareness of industrys latest technology trends and applications Ability to think strategically and to lead Strong client - facing and communication skills Advanced troubleshooting and multi - tasking skills Customer service orientation Attach your Resume