Technical Support Engineer - Troubleshooting (1-3 yrs) Mumbai (DevOps)
Whitehatjr
Mumbai, India
2d ago
source : hirist.com

WhiteHat Education Technologies Private Limited; Top VC Backed Ed-Tech StartUp (Potential Unicorn) in the business of teaching kids in one on one online learning environment.

Job Location : Powai

Role & Responsibilities :

  • Identify and resolve technical issues promptly and successfully (TAT 5 minutes).
  • Answer technical and service questions about the product.
  • Ownership for the team mission to create a 5-Star experience for every customer.
  • Key Skills :

  • Understanding Operating Systems like Windows 7,8,10 and MacOS.
  • Troubleshooting Network and Internet Issues for Clients
  • Fixing Software and Drivers on Client Systems
  • Understanding of Settings and Control Panel Options.
  • Fixing Issues in Device Manager and External Devices.
  • Understanding Latest Privacy Settings and Access Control in Devices.
  • Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
  • Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
  • Adept at technology to troubleshoot and ensure smooth online class experience.
  • Active listening skills, patience and detail obsession to maintain call logs.
  • Qualifications :

  • Graduate in Computer Science / IT or strong passion for devise and software tech debugging
  • Min. 1-3 years relevant experience (BPO / IT)
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