PRINCIPAL RESPONSIBILITIES Responsible for providing chat support for customers on pre-orders and post order service. Performs work in accordance with standardized policies and procedures.
Responsible for customer satisfaction through effective handling of customer problems. Work requires a strong analytical ability to resolve complex issues in addition to effective written skills such as quality, productivity, first contact resolution, and attendance Follows up with the clients for any special requirements.
Maintenance of customer complaints. Customer feedback & surveys. Highlight customer issues to the concern authorities. CRITICAL SKILLS REQUIRED Knowledge of customer service principles and practices Problem-solving ability.
Customer focused & service oriented. Good Command on verbal & written English Willingness to work in shifts (Flexible to work in 24 x 7 environment).
Passionate and Good command over English Language, ability to effectively communicate information in the written format then you at the Right place! We are on the lookout for a customer advocate like no other.
Someone who can express themselves effortlessly and effectively in English Demonstrated effective, clear and professional written and oral communication and attention to detail.
Ability to embrace constant change with flexibility. Schedule flexibility to work at weekends. Relevant field experience will be preferred.
Excellent spoken and written communication skills Knowledge of Customers Culture A versant score of 6 Excellent teamwork and ability to work in a distributed delivery environment.
CANDIDATE SPECIFICATION Any Graduate / Post Graduate. Fresher and Experience Candidate may Apply. Should be comfortable with Inbound.
Must be flexible working in shifts. Agents should possess grammatically correct communication skills in written and Verbal English.
Should be proactive and with customer service approach.