Associate Systems Specialist (Salesforce Admin)
Hyderabad, India
5d ago

Job Details

Business Title : Associate Systems Specialist Technical skills required - Salesforce Admin skills required to troubleshoot the support cases and uses the administration best practices to find the best solution for the business users.

Must take challenges for system enhancements through access and troubleshooting the requests from simple to complex solutions.

Experience preferred - Must have good communication skills. Preferred 3-5 years of platform-specific implementation or support experience in an enterprise IT environment.

Process Knowledge expected - Candidate must have working experience and knowledge about ITIL processes and the support ecosystem.

  • Candidate should be from the support and service delivery background and understand business priority and needs; ready to learn the processes and guidelines defined and apply it in the routine work Behavioural expectations - Supports projects and goals beyond their function, region or general area of responsibility Builds and leverages a strong network of internal contacts across the organisation Participates for knowledge sharing and must be a good team player Certification - Good to have 201, 211 certification;
  • Marketing, Sales, Success and / or Service cloud consultant, good to have one of the certifications.

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