Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability , protection , and insights .
Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.
Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.
Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship.
Customer Success includes customer support and care, professional and business critical services, and renewal sales.
The Senior Solution Specialist works with customers to architect and implement Veritas Solutions for customers, and provides technical support when there are technical challenges.
The individual will be part of a larger group of technical specialists that deliver solutions for customers and troubleshoots issues remotely.
The person will deliver services through a structured method of solution planning, design, implementation, and operationalizing Veritas products and solutions.
Deliver Veritas Consulting Services engagements, including but not limited to : implementations, upgrades, configurations, assessments, health checks.
Troubleshoot and resolve issues. Provide guidance to customers.
Interact with customers, partners, Veritas personnel, and third-party vendors to understand and satisfy customer requirements.
Focus on Veritas Products and solutions, such as Data Protection, Storage, Information Availability, Ransomware and data recovery.
Develop and manage client relationships, ensuring ongoing client satisfaction and quality assurance on delivery of projects.
Identify, troubleshoot, and resolve technical issues.
Deliver services based on in-scope solution or assigned tasks; provide regular updates to technical delivery leaders, and escalate out-of-scope requests or issues in a timely manner.
Collaborate with other team members, program / project managers, and technical teams to deliver engagements and / or escalate / resolve issues.
Meet or exceed performance metrics, such as timely completion of assignments, utilization, billable hours, and customer satisfaction.
EXPERIENCE & QUALIFICATIONS :
Bachelor's Degree or equivalent.
Minimum 5 years of relevant experience with Veritas Products, solution implementation, troubleshooting, and root cause analysis.
In-depth specialization with one or two Veritas products.
Experience understanding networking and system operations and / or administration.
Ability to work independently and deliver projects to customers, engaging others when necessary.
Strong customer focus and skills.
Excellent communication and presentation skills, both written and oral.
Willingness to learn and adapt in dynamic environments.
Overall Unix / Linux / Windows system experience.
Experience with Veritas Products.
Some scripting and development background (Perl, DOS batch scripting etc. VBScript, Java / C++ a plus).
Database administration experience a plus (Oracle or SQL preferred).
Project / program management understanding.