Customer Operations - Executive - Language Expert
eClerx
Chandigarh , India
1d ago

DESCRIPTION

Customer Operations : Executive Language Expert

eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey.

We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs.

Our suite of offerings enhances the customer experience by providing quality monitoring / insights, advanced analytics, automation, superior technical operations support and digital care services.

We assist companies in developing, implementing and operating multichannel customer interaction capabilities transforming everyday touchpoints into a superior customer experience.

Skills / Experience Required

  • Perform quality audits of voice & non-voice interactions for global clients
  • Identify value-add opportunities in existing processes to improve customer experience
  • Learning from the second-level quality audits and provide recommendations for improvement across daily audits
  • Ensure established processes are implemented across projects
  • Required Expertise :

  • Proficient in Cantonese language
  • Excellent communication and interpersonal skills
  • In-depth knowledge of conducting process audits
  • Ability to quickly and efficiently assimilate process knowledge
  • Understanding of web technologies and cable setup
  • Eligibility Requirements :

  • Graduate (Fresher / Experienced) with a minimum of 1 year - 7 years of experience
  • Flexibility to work in Night Shifts (rotational shifts, graveyard shifts)
  • Benefits : We acknowledge that great people make a great organization. At eClerx,

  • You’ll have access to technical and management training courses;
  • You’ll learn directly from industry SMEs (Subject Matter Experts); our team leads love to mentor
  • Lastly, you will have the opportunity to learn best practices across different clients, industries and domains
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