HCLI/HCLI/2019/1176843
HCL Technologies Limited
, 7-12 Years
6d ago

Job Description (Posting).

Should have around 7+ year of In Cloud specially in Azure and Hybrid Infra Support experience with 5+ years of demonstrated experience and proficiency in managing and maintaining Large Hybrid Cloud Environment, will be responsible for - Handling Azure related issues

  • Hybrid Cloud management and troubleshooting.
  • Being a part of VPCx support team to handle Users query and proving them Solution for Azure related issues
  • Having well versed with Python and Boto
  • Writing shell scripts to accomplish Automation (1.) To adhere to quality standards, regulatory requirements and company policies (2.
  • To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.

    To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.

    Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews / participation in hiring drives (6.

    To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

    Skill (Primary)

    CFS-Platform Engineering-Public Cloud

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