Global Support Associate (L1)
HyreFox Consultants
Gurgaon, INDIA
12h ago
source : TimesJobs

As a Customer Support Associate, youll be a problem solver, a coach and sometimes just a really good listener. And youll do all this with a smile on your face because at Knowcross we succeed when our customers succeed.

You will Troubleshoot tier 1 and / or tier 2 support requests via phone and web-based ticketing system Use knowledge of web-based applications and networking to troubleshoot and resolve client issues Perform tests to isolate the source of issues Escalate issues to the Technical team when necessary Liaise with all related teams and departments to ensure customer satisfaction and deliver the Knowcross promise Verify technical fixes from the Technical team Use remote desktop sharing application to assist end users and resolve issues Provide efficient and timely support to customers across geographies Adhere to processes defined for case logging via Salesforce or other tools as mandated Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trends Other Details Industry IT-Software / Software Services Employement Type PERMANENT Overview Location Gurgaon Job Title Global Support Associate (L1) Experience 1.

0 yrs - 3.0 yrs CTC INR 2.90 lacs - 4.00 lacs

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