Support Engineer
Hyderabad, India
15h ago

Job Details

Detailed Role and Responsibilities : Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products.

This involves debugging, troubleshooting, and ensuring issues are fully resolved. Developing and maintaining technical expertise in assigned areas of product functionality.

Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise. Providing feature explanation and Salesforce coding best practices.

Managing customer expectations and the customer experience to maximize customer satisfaction. Actively maintaining and participating in work-related training and up-skilling activities.

Demonstrating the ability to research, document and prioritize customer issues, leveraging internal tools and escalating to relevant teams as necessary Multitasking and performing effectively under pressure and meeting all support related KPIs as outlined by business Creating and curating knowledge content.

Minimum Technical / General Qualifications : Mandatory 2 to 5 years of engineering / programming / enterprise support work experience.

Thorough understanding of web, server side, email, mobile campaigns Working experience in marketing cloud journey builder and API integration Working experience in Javascript and Javascript certified with a demonstrated exposure to DOM and Jquery Exposure to debugging javascript using browser developer tools Working knowledge of HTML and CSS Excellent written and verbal communication skills Good to have Certifications from Marketing Cloud suite Exposure to REGEX (regular expressions) Understanding of 3rd party analytics system like Google Analytics Understanding of database concepts and data management (RDBMS) and SQL INDIA ONLY We operate 24x7 which can involve working during one of the below shifts and also have a non-standard work week.

While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (e.

g. Mon / Tue, Wed / Thur, Mon / Wed etc) AMER hours (Eastern Standard Time - 5.30 PM / 6.30 PM IST or Pacific Standard Time 8 : 30 PM / 9 : 30 PM IST onwards depending on Daylight Savings Time) EMEA hours 12 : 00 PM / 1 PM / 2PM IST onwards depending on Daylight Savings Time APAC hours 5.

30 AM IST onwards Work hours are subject to change depending on Business needs.

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