This Role's Purpose
Build and drive business goals for the Master Sales Franchisees (includes signing off with MSF for the year on investments and Responsible for Store Customer Experience and Store Sales Performance through managing both Store Operational Excellence and Store Commercial Drive of assigned Stores.
Store Operational Excellence Manage Brand / Store Standards through adherence of Guidelines / SOPs; Managing Staff : Recruitment, Training and Development, Motivation, Delivering excellent Customer Service, Productivity, Efficiencies in POS and Systems usage and updates, Process Compliance;
Implementation of Store Marketing & Visual Merchandising Activations.
Store Commercial Drive Maximize Sales and Through-Put via Space Management and Stock Management plus Visual Merchandising;
Managing Stock Efficiencies through MIS Reports and Analysis by replenishing fast movers; Ensuring Managing all other levers that impact Sell-Through : Conversions, UPTs, ATVs (Staffing, Tracking and activating Training Modules, Tracking Pre & Post Training)
Key Metrics - What does success look like for this role?
Sell-out (units / revenue) also a reflection of new store openings
Sell-in (units / revenue)
Retail inventory (FMC)
Accounts receivables (Collection)
Margins (dilution / EOSS)
Other Operations metrics (e.g. Margin MRP COGS, Quality of Retail)
Franchisee Management KPIs
Degree in relevant discipline
4-7 years of experience with proven retail operations / store level working knowledge
Worked with a large format retailer as sore ops / department level operations leadership OR with an apparel brand managing O&O stores or managing multiple stores under franchisee model.
Retail target planning for quarterly and monthly with ability to manage / mitigate goal setting
Strong analytics to drive sell thru analysis and action plan for improvement
Strong Planning and attention to detail
Working understanding of merchandise performance and planning within a store environment
Ability to manage franchisee Operations organization provide input and actionable operations advice
Strong problem-solving and decision-making at store level / MSF retail operations levels
Data interpretation influencing of outcome wrt sell in and assortment as required
Understanding of consumer shopping behavior and driving store staff capability to leverage this
Disciplined execution with bias for action
FULL TIME / PART TIME