Accommodation Consultant
Amazon
Hyderabad
3d ago
source : Shine

External job description

The Regional Accommodation Specialist (RAS) will work directly with employees and senior leadership in the fulfillment centers and corporate locations as a Liaison Officer for the India PWD Policy.

The RAS will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.

Essential Responsibilities :

Perform accommodation services to ensure compliance with regulations, company policy and standard work to support employee requests for accommodation in safe and productive assignments.

Perform case management and coordinate the accommodation process for end-to-end case management. This includes working with the employee, vendors, work location, and other stakeholders.

Provide support and guidance while performing activities related to short term and long term medical-based accommodations (per the India PWD Policy) for employees at work or returning to work.

Develop transitional work assignments or long term accommodations within position based on restrictions and available job tasks.

Communicate the transitional work assignment plan or accommodation to the employee and obtain their agreement.

Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes.

Provide guidance, assess risk, resolve issues, and escalate as appropriate for employees, managers and HR.

Direct employees to the appropriate resource for answers on stock, benefits, pay, etc., to ensure exceptional customer experience by responding timely and accurately.

Escalate complex issues and cases including the inability to accommodate.

Maintain system records to ensure accurate and timely information / documentation.

Develop and provide training for employees, managers, HR and others in the LOAA program services.

Consult, coordinate and partner with HR, Safety, GREF, Legal, Payroll, Benefits, team members and other departments / systems as appropriate.

Other duties as assigned.

Ability to travel as appropriate (up to 25% of the time), Basic qualifications

3+ years total experience working with employees on disability, leave of absences, human resources, or employee relations functions

Knowledge of federal and state disability laws regarding access for people with disabilities; specifically ADA and US FMLA

Experience in providing consultation and training on disability issues

Demonstrated experience managing cases from intake to closure with a high degree of accuracy, resolution, and employee satisfaction

Proven ability to think strategically and execute methodically

Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities

Demonstrated follow up skills in a fast-paced environment

Ability to apply critical thinking and identify issues for problem solving

Ability to build strong relationships and influence others while working in a cross functional environment

Strong communication and organizational skills

Strong time management and ownership of deliverables

Intermediate experience working with Windows, Word, Excel, and PowerPoint Preferred qualifications

Proven basic knowledge of U.S. Leave of Absence legislation or India PWD

MBA or Master s degree in relevant field

PHR and / or CPDM certification

Ability to work with all levels of business

Excellent customer service and communication skills, both verbal and in writing

Strong time management and ownership of deliverables

Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment Strong analytical and critical thinking skills

Ability to build strong relationships and influence others while working in a cross functional environment

Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

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