The responsibilities of a Customer Supply Chain Associate (CSCA) desk may include, but are not limited to the following customer service functions :
â¢Provides support tasks, including efficient, accurate order processing & fulfillment of an assigned account base and acts as a liaison between the customer, outside sales, and internal departments.
â¢Offers solutions to assigned customer accounts by providing services based upon specific customer initiatives.
â¢Daily maintenance in SAP which would include reviewing error reports with the orders ZORD
â¢Audit customer expected pricing
â¢Organize and consolidate LTL shipments into truckloads or âship withsâ to increase truck optimization
â¢Assist transportation planners in resolving issues and communicating to appropriate parties as necessary.
â¢Support customer with pool date coordination, rush shipment arrangements, and problem resolution.
â¢Analyze existing order to ship processes for possible improvements
â¢Responsible for an additional level of complexity in the areas of Supply Chain, Finance and Logistics
â¢Reviews established policies & procedures and recommends best practices to provide high-level customer service, promoting excellent internal / external relations
â¢Bachelorâs Degree (business, logistics or finance is preferred.
â¢Relevant experience in customer service and or supply chain.
â¢Proficient in PC skills
â¢Strong communication skills with excellent inter-personal skills.
â¢Ability to perform the duties related to order processing, invoicing, credit / debit memos, claims and deductions.
â¢Capacity for developing an understanding of cash application, logistics and sales.
â¢Must possess analytical skills, problem solving skills, and the ability to handle stress well.