Management Trainee- Order Management
Genpact
Gurugram, Haryana, in
4h ago
source : JobSearchine

Responsibilities

The responsibilities of a Customer Supply Chain Associate (CSCA) desk may include, but are not limited to the following customer service functions :

•Provides support tasks, including efficient, accurate order processing & fulfillment of an assigned account base and acts as a liaison between the customer, outside sales, and internal departments.

•Offers solutions to assigned customer accounts by providing services based upon specific customer initiatives.

•Daily maintenance in SAP which would include reviewing error reports with the orders ZORD

•Audit customer expected pricing

•Organize and consolidate LTL shipments into truckloads or ‘ship withs’ to increase truck optimization

•Assist transportation planners in resolving issues and communicating to appropriate parties as necessary.

•Support customer with pool date coordination, rush shipment arrangements, and problem resolution.

•Analyze existing order to ship processes for possible improvements

•Responsible for an additional level of complexity in the areas of Supply Chain, Finance and Logistics

•Reviews established policies & procedures and recommends best practices to provide high-level customer service, promoting excellent internal / external relations

Qualifications

Minimum Qualifications

•Bachelor’s Degree (business, logistics or finance is preferred.

•Relevant experience in customer service and or supply chain.

•Proficient in PC skills

Preferred Qualifications

•Strong communication skills with excellent inter-personal skills.

•Ability to perform the duties related to order processing, invoicing, credit / debit memos, claims and deductions.

•Capacity for developing an understanding of cash application, logistics and sales.

•Must possess analytical skills, problem solving skills, and the ability to handle stress well.

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