Technical Writer, SAP Ariba
Sybase
Bangalore, IN
4d ago

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done.

Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.

We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

SUMMARY

SAP Ariba is the leading provider of collaborative business commerce solutions. These cloud-based solutions combine industry-leading software as a service (SaaS) technology with the world's largest web-based commerce community to enable 300,000 companies, including more than 80 percent of the Fortune 500, to connect and collaborate with a global network of trading partners.

THE ROLE

SAP Ariba User Assistance team’s Information Developers partner closely with engineering team members, product managers, program managers, and customer support members to develop end-user documentation for SAP Ariba solutions using DITA approach and agile methodology.

The documentation deliverables include UI strings, What’s New guides, user guides, administration guides, and context-sensitive help.

These deliverables enable customers (business sponsors, administrators, and end users) to understand and use their solutions’ business workflows.

Information Developer - Responsibilities

  • Fulfill roles as both a dedicated member of the UA team and a co-located member of an engineering team that uses the "agile" (also known as eXtreme Programming) development process.
  • Work closely with SAP Ariba’s Cloud Integration Gateway engineering team members daily to provide design feedback, user interface text, and new feature content in short, five-week engineering sprints and represent the UA team in scrum meetings.
  • Develop feature documentation, product documentation, and context-sensitive help within aggressive schedules using the Ixiasoft content management system and Enable Now tools respectively.
  • Plan and track own work assignments and deliver them on schedule with high quality.
  • ROLE REQUIREMENTS

  • At least three to seven years of experience writing technical customer-facing documentation.
  • Ability to thrive in a fast-paced, deadline-driven, and Agile-based engineering environment.
  • Relevant experience in developing documents for a multitude of audiences (end users, administrators, system integrators, business managers, support and services organizations, and partners).
  • Possess good grammatical knowledge, a clear writing style, and excellent content organization skills.
  • Collaborate with developers and represent documentation requirements during product design meetings.
  • Ability to write content for overlapping product releases without compromising on quality and schedule adherence.
  • Minimum Qualifications

  • Bachelor's degree in Computer Science, English, or in a related field
  • Preferred Qualifications

  • Experience in using DITA and content management systems, and a basic understanding of HTML, XML, and cXML
  • Experience in developing documentation related to integration, web services, and APIs.
  • Knowledge of Siebel CRM, Jira, perforce or other source control systems
  • Knowledge of Captivate, Visio, PowerPoint, and Excel
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