RCU Executive-HO & SUPPORT-RA-Risk Control Unit
Kotak Mahindra Bank
Ahmedabad, Gujarat, India, IN
1d ago

Job Role :

1. Handling unusual events pertaining to debit cards

2. Ensuring Shadow credit is given for applicable cases within 10 working days from the date of UE reporting date

3. Tracking shadow credit given cases for providing clear credit or rejection within 90 days from UE reporting date

4. Ensuring rejection intimation is sent to customers for cases wherever shadow credit is not provided

5. Co-ordinating with customer and branch for resolving the complaint and also actively involved in collecting the documents required for insurance claim and lodge insurance for all skimming case

6. Follow up with insurance team for lodging insurance claims and also for already lodged claims

7. Claiming chargeback for applicable Skimming cases under EMV Liability Shift

8 Update the existing letter drafts for sending the communication to customer pertaining to debit card frauds reported by customers

9 Investigate the fraud end to end and recommend controls or process which needs to be updated to plug the gaps in the existing system or process

10. Maintain MIS for the case handled and reported to RCU HO as and when required

Job Requirements :

Working knowledge of Finacle to understand the transactions

Working knowledge on BCIF, Kraman and other related applications related to retrieval of data for debit card fraud cases

Good communication skills & Good working knowledge of MS Office - Word, Excel, PPT

Good MIS and data collation skills

Work closely with the team for fraud resolution

Timely Coordination with branch and RCU team & other departments

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