About us :
Casepoint provides full eDiscovery capabilities through a powerful, secure, cloud-based platform. We are repeatedly chosen by leading law firms and multinational corporations for their largest matters.
On an upward trajectory for almost a decade, Casepoint is looking to expand its team globally. Team cooperation, work hard, play hard attitude, open communication, and kindness mark Casepoint’s culture.
Key job responsibilities :
Ensure that matter information is captured properly in Freshdesk.
Assist project managers with basic Casepoint application tasks.
Coordinate automated batch imports / exports of data between litigation systems and for specific use of the client legal teams.
Validate secure and stable transfer of client data.
Complete user-based administration tasks, including creating categorization tags and running searches in order to complete litigation support tasks.
Create deliverables to send to opposing counsel, trial consultants or the courts that conform to technical specifications.
Ensure quality control of deliverables to determine if they are sound and can be utilized for the purposes that they were intended.
Assist case team in utilizing basic aspects of the application.
Effectively manage technical and quality issues with the product or deliverables.
Analyse electronically stored information and associated data to identify compatibility with Casepoint systems.
Responds to end users and clients on basic technology-related issues and questions.
Supports the business needs of the Client Success Manager, Project Managers, Senior Project Support Analyst, and department and recommends appropriate applications.
Supports Casepoint requirements through application development, data processing and validation management, and workflow analysis.
Evaluates data; prepare profiles; set up databases; run reports, interface with development team.
Assume responsibility for day-to-day task needs on active matters.
Assess incoming data as to size and formatting and generate scope reports.
Closely monitor project / case status and provide routine status reports, including task completion reports and data delivery schedules.
Provide ongoing basic support and project status information to the case team.
Required skills & experience :
1-3 Years of experience in client service department, eDiscovery process.
Bachelor’s degree in Information Technology or Computer Science, MBA in IT, Operations Management.
Strong knowledge of project management
Reports and presentations skill
Superlative English communication
Client communication and understanding of requirements
Compensation & culture :
Excellent culture produces an excellent product. We value our team members, so we provide a nurturing environment of camaraderie.
We recognize talent with competitive compensation and career empowerment.
Location : Surat, India