Project Support Analyst
Casepoint Pvt. Ltd.
Surat, Gujarat, India
4d ago

About us :

Casepoint provides full eDiscovery capabilities through a powerful, secure, cloud-based platform. We are repeatedly chosen by leading law firms and multinational corporations for their largest matters.

On an upward trajectory for almost a decade, Casepoint is looking to expand its team globally. Team cooperation, work hard, play hard attitude, open communication, and kindness mark Casepoint’s culture.

Key job responsibilities :

  • Ensure that matter information is captured properly in Freshdesk.
  • Assist project managers with basic Casepoint application tasks.
  • Coordinate automated batch imports / exports of data between litigation systems and for specific use of the client legal teams.
  • Validate secure and stable transfer of client data.
  • Complete user-based administration tasks, including creating categorization tags and running searches in order to complete litigation support tasks.
  • Create deliverables to send to opposing counsel, trial consultants or the courts that conform to technical specifications.
  • Ensure quality control of deliverables to determine if they are sound and can be utilized for the purposes that they were intended.
  • Assist case team in utilizing basic aspects of the application.
  • Effectively manage technical and quality issues with the product or deliverables.
  • Analyse electronically stored information and associated data to identify compatibility with Casepoint systems.
  • Responds to end users and clients on basic technology-related issues and questions.
  • Supports the business needs of the Client Success Manager, Project Managers, Senior Project Support Analyst, and department and recommends appropriate applications.
  • Supports Casepoint requirements through application development, data processing and validation management, and workflow analysis.
  • Evaluates data; prepare profiles; set up databases; run reports, interface with development team.
  • Assume responsibility for day-to-day task needs on active matters.
  • Assess incoming data as to size and formatting and generate scope reports.
  • Closely monitor project / case status and provide routine status reports, including task completion reports and data delivery schedules.
  • Provide ongoing basic support and project status information to the case team.
  • Required skills & experience :

  • 1-3 Years of experience in client service department, eDiscovery process.
  • Bachelor’s degree in Information Technology or Computer Science, MBA in IT, Operations Management.
  • Strong knowledge of project management
  • Reports and presentations skill
  • Superlative English communication
  • Client communication and understanding of requirements
  • Compensation & culture :

    Excellent culture produces an excellent product. We value our team members, so we provide a nurturing environment of camaraderie.

    We recognize talent with competitive compensation and career empowerment.

    Location : Surat, India

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