Manager - Hospital RCM -Transactional Quality BackOffice & Contact Center
Golden Opportunities Private Limited
Gurugram, INDIA
2d ago

Job Title : Manager - Hospital RCM -Transactional Quality Back office and Contact Center

Location : Gurgaon

About the Organization :

Role is for leading ITES Global Giant and having PAN India Operations. Leading No. 1 BPO in India with prospective expansion vision.

Job Description and Candidate Expectation :

  • Candidate must hold 10 + years of experience into US Healthcare RCM transaction quality
  • Excellent knowledge in US Healthcare Provider domain specific to Hospital RCM such as Patient Access Billing Contract Management Cash Application Vendor Collections Denial Management self-pay & liquidation / write-off
  • Manage QA teams smoothly across the various processes in different shifts throughout the day & multi-locations
  • Ensure the Account External & Internal QA activities like calibration rebuttal feedback RCA Audit-the-auditor update management etc.
  • are completed on time

  • Participate & contribute in key client meetings and discussions including WBRs initiatives & Problem solving
  • Support to transformation activities across the board in the entire Hospital RCM cycle in both back-office and Contact center operations
  • Liaison with Training Operations teams for various QA processes including SOP updation QC certification Ramp-up focus PIP identification of trends TNI etc.
  • Support various Transformation workshops themed coaching sessions related to Process improvement
  • Support process improvement initiatives employing Six sigma Lean PDCA SPSS & Agile methodologies
  • Liaison with Delivery excellence for on time closure of Compliance deliverables along with Compliance & Ops staff
  • Act as bridge between various stake-holders handle the queries resolve issues
  • Ensuring smooth team operations and effective collaboration
  • Must be flexible working with US Shifts.
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