Reservation Executive/Associate
Accor
Vizianagaram, Andhra Pradesh, India
3d ago

Prime Function

  • Maximize room bookings by delivering a pleasant and efficient reservations service.
  • Ensure that reservations are dealt with effectively, while maximizing revenue.
  • Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management.
  • People Management

  • Work with internal / external representatives from different functions for executing the reservations.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure that the team has been trained for all safety provisions.
  • Financial Management

  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Maintain and update corporate database, entering delegate bookings to ensure delegate information / records are kept up to date and accurate for future events.
  • Operational Management

  • Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
  • Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
  • Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
  • Responsible for ensuring that all reservation filing and correspondence is carried out daily.
  • Perform all the duties that are common and any other duties assigned by the Front Office Manager.
  • Ensure to abide by the mission statement of Novotel Visakhapatnam Varun Beach.
  • Handle additional responsibilities as and when delegated by the Management.
  • Liaises with

    Responsible for (as assigned)

    Sales & Marketing team

    Front Office Team

    Occupational Health & Safety

    Employee Responsibility

    All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

    Replacement and Temporary Mission :

    Be ready and responsible for any job, which may be assigned by the Management.

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