Key Responsibilities :
Location : India - Bangalore / Mumbai / Gurgaon
Overall 10-15 Years- experience in IT Application Management
5 to 7 Years- experience in CRM Systems like SFDC
Lead solutions on Integration and Acquisitions activities on various application platform like ERP, CRM and other platforms across the organizations.
Lead & Architect end to end enterprise projects related to Migrations of ERP systems from On premise to Cloud either in SAAS, PAAS or IAAS platform.
Develop, fine tune and manage the strategic company-wide application roadmap to ensure smooth functioning of all enterprise applications and data consistency.
Configure, Upgrade, Maintain, Support and Develop various new and existing solutions related to Microsoft Dynamic CRM, on premise and cloud hosted applications.
Build and maintain the required customization of applications based on new requirements from stake holders to enhance productivity, enhance automation, simplify the architecture and integration of applications internally.
Provide end user support, conduct training programs for existing and new users and conduct user survey on regular basis to enhance the customer experience across the organization.
Regular assessment and review of Mission Critical Application solution and architecture and provide inputs to adopt best practice, latest technology and industry solution specific to application domains related to SFDC
Maintain and Manage databases and system integration.
Build and maintain specific set of KPIs related to Application domains which will measure smooth functioning of application across the organization.
Regular Reviews with all stake holders globally on various projects, operations and new initiatives.
Work closely with security team to conduct regular vulnerability assessment of applications and coordinate to fix the gaps related to security threats.
Vendor Management, New Solution and technology evaluation, propose new ideas and innovative solutions for streamlining the technical architecture and enhancing internal users overall experience.
Ability to review the tools available to understand functionalities of the tool, those which are used, which are currently not used and what could be the add-ons, which are possible to integrate with the tools
Ability to understand business problems and provide technology-driven solutions within the ATL
Identify areas of improvement and discuss with business teams for consideration
Create user stories based on discussions with the business owners and obtain buy-in
Discuss the technical feasibility with the developer team / product owners
Support with design and techno-functional discussions and enable customization post user acceptance testing
Required Technical Skills :
Strong knowledge related to Architecture and Solution designing on Sales Force. Certification on SFDC would be an added advantage.
Knowledge of Application Migrations, Integration and Data Migration in a global enterprise ecosystem.
Knowledge on Cloud based solution (SAAS, PAAS & IAAS), virtualization technologies and hands on experience of migration of data from On premise to Cloud.
Knowledge in implementing Salesforce based applications using Sales Cloud.
Software engineering skills with Force.com platform (Visualforce, Apex programming, Apex Web Services and Application configuration).
Knowledge on process Builder, Flow, Widgets, console components, approvals, security models, large scale processes for customized workflows.
Knowledge in VS Code, Eclipse IDE, Data Loader
Experience in SOQl, SOSL
Hands on experience with Salesforce CPQ (Steelbrick). Able to configure customize Salesforce CPQ managed package app.
Experience in developing reusable UI components Aura and Lightening component frameworks.
Educational Qualifications and Soft Skills :
B.E. / B.Tech. - ECE / Computer Science, an MBA degree will be an added advantage
Certification on SFDC would be an added advantage.
ITIL Framework certified or trained.
Certified or have demonstrable experience with ISO27001 / 27002 / 27005
Ability to translate business concepts and priorities into Application frameworks
Innovative problem-solving ability
Strong written and oral communication skills
Value based Individual with team collaboration quality.