Graduate (exclusion :
BE / BTech / MCA) or High School graduate or above as may be applicable in the Geo
Stakeholder / Business Management :
They would be required to interact with customers (internal / external) to meet process deliverables.
Creating medium / complex design concepts for presentations / print / web / Rich media for the client / customer.
Customer Relationship Management :
Provide information, educate customer, troubleshoot, probe and fix issues.
Follow up on Waiting / Open issues, feedback and coaching.
Conduct Quality audits and review of teams’ performance.
People / Team :
Conduct Huddles and Team meetings.
Contribute to and participate proactively in knowledge sharing sessions.
Participate and contribute to organizational activities.
Act as a buddy for New Hires.
First level reporting.
Conduct peer reviews.
Conduct refresher training.
Collate team performance data for reporting purposes as and when requested by Process and Team Lead.
In the absence of the PL and TL, perform the following tasks when assigned :
i Handle escalation calls.
ii Manage service levels on a daytoday basis.
Provide coaching and feedback for improvement.
Must Have Skills
Online / Digital Marketing