Process Specialist - Data
Cognizant
Hyderabad, Telangana, India
4d ago

Qualification :

Graduate (exclusion :

BE / BTech / MCA) or High School graduate or above as may be applicable in the Geo

Responsibility :

Stakeholder / Business Management :

  • They would be required to interact with customers (internal / external) to meet process deliverables.
  • Creating medium / complex design concepts for presentations / print / web / Rich media for the client / customer.
  • Customer Relationship Management :

  • Provide information, educate customer, troubleshoot, probe and fix issues.
  • Follow up on Waiting / Open issues, feedback and coaching.
  • Conduct Quality audits and review of teams’ performance.
  • People / Team :

  • Conduct Huddles and Team meetings.
  • Contribute to and participate proactively in knowledge sharing sessions.
  • Participate and contribute to organizational activities.
  • Act as a buddy for New Hires.
  • First level reporting.
  • Conduct peer reviews.
  • Conduct refresher training.
  • Collate team performance data for reporting purposes as and when requested by Process and Team Lead.
  • In the absence of the PL and TL, perform the following tasks when assigned :
  • i Handle escalation calls.
  • ii Manage service levels on a daytoday basis.
  • Provide coaching and feedback for improvement.
  • Must Have Skills

  • Customer Service
  • Online / Digital Marketing
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