Genesys Expert
Infosys
HYDERABAD, IN
6d ago

Responsibilities

Good knowledge on software configuration management systems

  • Strong business acumen, strategy and cross-industry thought leadership
  • Awareness of latest technologies and Industry trends
  • Logical thinking and problem solving skills along with an ability to collaborate
  • Two or three industry domain knowledge
  • Understanding of the financial processes for various types of projects and the various pricing models available
  • Client Interfacing skills
  • Knowledge of SDLC and agile methodologies
  • Project and Team management Technical and Professional Requirements :
  • Experience in Genesys Pure Connect suite of products (Inbound, outbound, Routing, Multimedia & Reporting).
  • Implemented major Genesys enhancement, upgrade and product development projects.
  • Implemented Genesys on multiple platforms : Linux, Windows and AIX.
  • Hands on experience in complete Software Development Life Cycle which includes Requirement Analysis, System Study, Detail Design Document, Code Development, Testing and Project Management.
  • Involved in preparing Test scripts, System Maintenance, Bug Fixing and Cycle Support.

  • Good knowledge on Genesys deployment, migration and upgrade process on Configuration, Management, Media, Interaction, WFM and Multimedia genesys components.
  • End to End understanding of problem research and troubleshooting the logs.
  • Good Understanding of product lifecycles and the Comprehensive end to end Delivery Process.
  • Maintain SLA for 7 x 24 hrs production and Non production support on Genesys servers. Preferred Skills : Contact Center Telephony *
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