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Change manager is responsible for managing and delivering OCM / HR transformation projects to schedule, budget and quality.
The role requires excellent knowledge of coming up with Change Management Strategy, Change Management Framework and strategy, Change management plan, Resistance management and Training.
Also expected to manage such projects end to end and understanding on project management inter-related process stages i.
e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management.
Change Manager must have proficient stakeholder relationship management skills and influencing skills to successfully lead and deliver the project team and project stakeholders.
Client Responsibilities :
Independently work with client stakeholders and deliver :
Change Management Strategy
Change Management Framework
Change management plan
Change management strategy
Resistance management and plan
Change related Trainings and planning as per the schedule
Training need identification
Change rollout readiness assessment
Change Impact assessment
Change readiness assessment
Stakeholder management assessment plan and engagement plan
Exposed to industry best practices on OCM and change toolkits
Successfully execute the project to agreed schedule, budget and scope
Engage with internal and external stakeholders as appropriate
Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.
g. scope, cost, time, issue, risk, resource, communication, stakeholder management
Should be able to diagnose and strategize the need for change and articulate it well to all involved
Should be able to lead and manage the entire change as project with reporting
Should be able to design and plan trainings for the stakeholders involved
Should be able to design and plan, communicate effectively throughout in the entire change cycle
Strong and proven networking skills
Ability to influence and draw consensus
Responsibilities, Qualifications, Certifications - Internal
OCM Certified from PROSCI
PMP / Prince 2 Certified
Business Process Management
Proven previous experience in interacting with Senior members of Ministry, CTOs, COOs, with internal Partners etc. is a must
Business Process Improvement experience Lean Six Sigma (Green Belt certified -desirable)
Hands on experience in any of the industry leading BPMN tools
Industry experience anyone or combination of Government, Healthcare, retail, telecom, oil and gas, BSFI, airlines, manufacturing, food and beverages etc.
Extensive experience in End-to-End Project Management preferably in strategy and business
14 plus years of relevant experience in a Business / Corporate IT environment and
Experience in leading Change management in major and complex IT transformation projects
Experienced in working with global team
Management skills to manage a number of projects simultaneously
Experience in understanding customer strategy, services and business processes
Business Analytics knowledge
Strong team working skills across matrixes - client, supplier and geographically dispersed virtual teams
Strong communication and interpersonal skills (including negotiation)
Excellent written and verbal communication skills must be able to communicate fluently in English both verbally and in writing
Go getter and result oriented
Should be able to work with minimal direction or supervision
Open and flexible for any given work environment
Ready to travel on short notice.
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