Shift Lead - CRE
Hotelogix India Private Limited
Noida, Uttar Pradesh, India
4d ago
  • Timely response to all queries and allocation of work
  • Daily improvement and track of CHAT & Email Scores
  • Daily improvement and track of shift's efficiencies Vis-a vis Quality of work & adherence to processes
  • Allocating Staff in the roster to ensure efficient manpower distribution
  • Task allocation to ensure optimal resource utilization
  • Daily, weekly and monthly performance reports
  • Maintaining the TAT as per priority Based SLA
  • Ensure process breach is minimum
  • Help team to succeed, guide an motivate
  • Ensure healthy team spirit
  • Being punctual to work with minimal absenteeism
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