Manager
Standard Chartered Bank
Chennai, India, Asia
20h ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Strategy

  • Awareness and Understanding on the Group AML, Sanctions & CDD Procedures.
  • Business

  • Awareness on the Retail and Business Banking CDD Operations
  • Processes

  • Able to perform CDD related work which may not be straight forward and repetitive
  • Has good understanding of processes and products
  • Should possess good knowledge on CDD processes
  • Possesses and applies technical expertise to his area of work
  • Keeps up to date with changes to products and CDD, AML processes.
  • Should be well-versed on the money laundering and CDD policies and procedures
  • Able to identify opportunities to automate repetitive logic based manual activities.
  • Perform independent activities concurrently
  • Give inputs from ground level after understanding the big picture
  • Participate in the discussion on any system changes / projects and provide inputs
  • Supports and involves in change management plans in achieving mutual objectives to manage change.
  • To provide support for UAT / UVT during any workflow changes and Field level validations
  • Open to suggestions and experimentation
  • To have a sense of urgency in meeting deliverables in TAT and Accuracy
  • To perform the assigned activities on time with no errors
  • Process Management

  • Identify and eliminate process waste (excessive movement & transportation, wait time, defects, underutilized people / resources & non value added processing steps).
  • To conduct process reivew to eliminate the non-value added processing steps.
  • Review the process e2e and update in the share point for any further oppourtunity / defects in the process
  • Assess process health through key metrics
  • To perform periodical KCSA checks to check on process adherence
  • Analyses and remedies inefficiencies in processes
  • Ensure updated DOI’s and end to end system / process manual on a regular basis
  • Advises on multiple processes and trains staff.
  • Instill in team the sense of urgency for change
  • Makes decisions on area of control and can identify issues that need to be escalated
  • Behavioural Capabilities

    Precision Accuracy

  • Executes tasks and assignments accurately within team and self
  • Possesses ability to differentiate between quality and excellence in the real time BAU activities
  • Able to provide solutions and ideas to bring down errors.
  • Create an error free culture by leveraging behavioral recognition, system requirements and other pressure points
  • Create a collaborative mindset towards driving quality work
  • Client Centric

  • Considers the impact of their actions on the end-to-end process and customer.
  • Understands basic customer service requirement and able to apply same in own areas of work
  • Able to provide differentiated customer service for various types / grades of customers
  • Treat all clients with respect and cultural awareness
  • Able to show empathy in terms of keeping the customer point of view while processing a transaction / working
  • Takes ownership of team goals and organizational goals in addition to their own
  • Good understanding of customer’s requirements and what's generally offered by other similar set-ups.
  • Is able to network with customers and able to manage expectations
  • Is able to serve customer with high quality service within boundaries of policies and procedures without compromising on mandated procedures and able to convince customers on exceptions
  • Is courageous to communicate to the customer on negative trends of service and actual root causes
  • Communication

  • Client communication skills ( especailly calling the client) is preferred and should posses very good soft skills.
  • Possesses ability to translate complex information into easy- to-understand language
  • Proficient in both verbal and written communication
  • Escalates issues and concerns in a timely manner
  • Possess ability to understand differences in the target audience and accordingly modifies the communication style across differing cultures.
  • Possess negotiation skills to achieve common goals.
  • Be spontaneous in communication and handle criticisms effectively
  • Problem Resolution

  • Understands the situation and perform right escalations
  • Being able to provide data for performing root cause of the problem
  • Ability to speak up when in disagreement and opposition
  • Ability to understand the existence of crisis and conflicts
  • Able to work in a team with good interpersonal skills
  • People and Talent

  • Possess ability to understand the work plans and organizes their own work effectively
  • Able to identify sudden changes at a transactional level
  • Raises issues when they see the task is at risk
  • Completes work as assigned
  • Stakeholder Management

  • Know your stakeholders and their goals
  • Instill in your team a customer centric approach and develop a no-tolerance approach toward sloppy customer interactions
  • Constantly engage stakeholders in any changes envisaged and Manage expectations and concerns
  • Able to deliver meaningful MIS on areas of vital interest to stakeholders
  • Be a central bridge between stakeholders and the team
  • Serving on committees with members from across different functions
  • Attending professional / trade association meetings
  • Risk Management

  • Analyses, interprets and monitors operations risk and suggests mitigation techniques to reduce such risk
  • Check inherent risk of product and process in the operating environment and demonstrate support for the internal program through behavior, presentations, and discussions
  • Able to identify early warning signals and to initiate remedial action.
  • Able to anticipate and detect fraud and take preventive measures keeping the global fraud environment in mind.
  • Establish prevention and detection internal controls with an end-to-end perspective (from transaction to customer), which address potential risks of inefficiency, ineffectiveness, fraud, abuse or mismanagement
  • Use of internal / external audit findings to further improve service excellence
  • Promote & enable a culture of audit readiness at all times in order to ensure no failed audits
  • Instructs others in the area of operations risk assessment and monitoring
  • Governance

  • Awareness and understanding of the regulatory framework & Group CDD Procedures
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the Retail CDD Operations to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
  • Effective Financial Markets; Financial Crime Compliance; The Right Environment. *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key Stakeholders

  • Country CDD Operations, FCSU, Group CDD Operations
  • Our Ideal Candidate

    Minimum 8 years of work experience in the following areas

  • CDD reviews during on-boarding, Periodic review and Trigger review for both Retail and Business banking clients
  • Able to speak to the client and complete the CDD review
  • Reading and comprehension
  • Taking Judgemental decisions on a case to case basis
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