Adv. Eng. I, Infra Run
Invesco Mutual Fund
Hyderabad, Andhra Pradesh, India
6d ago

Job Description

Job Title : Engineer II Workplace Hosting

Location : Hyderabad

Report To : Team Leader Enterprise Workplace

Job Purpose (Job Summary) :

Provide technical expertise in the planning, design, implementation, maintenance and support of the company’s Workplace Hosting environment.

Identify and resolve issues, improve system functionality and search for system improvement opportunities. Additionally, maintain and follow all relevant procedures and documentation, reviewing and updating where required.

Key Responsibilities / Duties :

Ensure operational standards are adhered to. This includes actively looking to continuously improve working practices to ensure the team work’s as efficiently as possible.

Complete the day to day operational activities of the team, respond to client queries and requests for assistance promptly and effectively in accordance with agreed service standards.

Bring up any complaints accordingly; ensure they are satisfactorily resolved and long-term corrective action / prevention has taken place.

Follow team procedures, identify gaps and resolve effectively. Including the Business / Disaster Recovery program

When advised, act as the lead coordinator / designer / implementer for all Workplace Hosting aspects of assigned project activity.

Ensure the Workplace Hosting portfolio remains current. Highlight areas requiring refresh albeit from a hardware or software perspective.

Regularly review the team risk profile.

Demonstrate and deliver excellent service to all clients at all times.

Call management, includes logging and taking ownership, updating, closing calls accurately, using the appropriate categories and bringing up when appropriate.

Assist when instructed to craft, implement and deliver of our BR obligations.

When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group.

Act as a mentor for the more junior members of the team, offering mentorship, coaching and support.

Successfully deputize in the absence of the Team Leader / Manager.

Work Experience / Knowledge :

5- 9 years in a Workplace Hosting role.

Required Primary Skills :

  • XenApp and Xendesktop Administration for L2 / L3 support
  • Netscalar and Storefront Administration
  • Strong Windows Server and Terminal Server troubleshooting skills
  • Moderate Knowledge on Virtualisation technologies
  • Previous experience in a Financial Services, highly pressured environment, crucial.

    Must possess an up-to-date understanding of all Infrastructure technologies and a good technical knowledge of Wintel Services with a clear focus on Workplace Hosting fields.

    Skills / Other Personal Attributes Required :

    Must have ability to diagnose and seek problems while maintaining integrity and courtesy.

    Interpersonal skills vital to effectively communicate at all technical levels.

    Be able to demonstrate commitment to outstanding client service.

    Excellent communication skills with the ability to understand and converse in English, verbally and in writing.

    Be able to work enforce to Invesco technical and operational procedures and policies.

    The vital interpersonal skills to effectively interact and communicate throughout the IT organization with individuals of varying technical abilities.

    Self motivated, enthusiastic, approachable and people oriented.

    Formal Education : (minimum requirement to perform job duties)

    Degree or equivalent experience.

    CCA Citrix Certified Associate

    Working Conditions :

    Normal office environment with little exposure to noise, dust and temperatures.

    The ability to lift, carry or otherwise move objects of up to 30 pounds is also vital.

    Normally works a regular schedule of hours, however hours may vary depending upon the project or assignment.

    Hours may include evenings and / or weekends and may include 24 hour a day on call support by pager and / or cell phone.

    Competency Requirements Invesco Core :

  • Please refer to IPMP manual for competence descriptions
  • We are passionate about our clients’ success

    Working together, we achieve more

    We believe in the continuous pursuit of performance excellence

    We earn trust by acting with integrity

    People are the foundation of our success

    Job Description

    Job Title : Engineer II Workplace Hosting

    Location : Hyderabad

    Report To : Team Leader Enterprise Workplace

    Job Purpose (Job Summary) :

    Provide technical expertise in the planning, design, implementation, maintenance and support of the company’s Workplace Hosting environment.

    Identify and resolve issues, improve system functionality and search for system improvement opportunities. Additionally, maintain and follow all relevant procedures and documentation, reviewing and updating where required.

    Key Responsibilities / Duties :

    Ensure operational standards are adhered to. This includes actively looking to continuously improve working practices to ensure the team work’s as efficiently as possible.

    Complete the day to day operational activities of the team, respond to client queries and requests for assistance promptly and effectively in accordance with agreed service standards.

    Bring up any complaints accordingly; ensure they are satisfactorily resolved and long-term corrective action / prevention has taken place.

    Follow team procedures, identify gaps and resolve effectively. Including the Business / Disaster Recovery program

    When advised, act as the lead coordinator / designer / implementer for all Workplace Hosting aspects of assigned project activity.

    Ensure the Workplace Hosting portfolio remains current. Highlight areas requiring refresh albeit from a hardware or software perspective.

    Regularly review the team risk profile.

    Demonstrate and deliver excellent service to all clients at all times.

    Call management, includes logging and taking ownership, updating, closing calls accurately, using the appropriate categories and bringing up when appropriate.

    Assist when instructed to craft, implement and deliver of our BR obligations.

    When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group.

    Act as a mentor for the more junior members of the team, offering mentorship, coaching and support.

    Successfully deputize in the absence of the Team Leader / Manager.

    Work Experience / Knowledge :

    5- 9 years in a Workplace Hosting role.

    Required Primary Skills :

  • XenApp and Xendesktop Administration for L2 / L3 support
  • Netscalar and Storefront Administration
  • Strong Windows Server and Terminal Server troubleshooting skills
  • Moderate Knowledge on Virtualisation technologies
  • Previous experience in a Financial Services, highly pressured environment, crucial.

    Must possess an up-to-date understanding of all Infrastructure technologies and a good technical knowledge of Wintel Services with a clear focus on Workplace Hosting fields.

    Skills / Other Personal Attributes Required :

    Must have ability to diagnose and seek problems while maintaining integrity and courtesy.

    Interpersonal skills vital to effectively communicate at all technical levels.

    Be able to demonstrate commitment to outstanding client service.

    Excellent communication skills with the ability to understand and converse in English, verbally and in writing.

    Be able to work enforce to Invesco technical and operational procedures and policies.

    The vital interpersonal skills to effectively interact and communicate throughout the IT organization with individuals of varying technical abilities.

    Self motivated, enthusiastic, approachable and people oriented.

    Formal Education : (minimum requirement to perform job duties)

    Degree or equivalent experience.

    CCA Citrix Certified Associate

    Working Conditions :

    Normal office environment with little exposure to noise, dust and temperatures.

    The ability to lift, carry or otherwise move objects of up to 30 pounds is also vital.

    Normally works a regular schedule of hours, however hours may vary depending upon the project or assignment.

    Hours may include evenings and / or weekends and may include 24 hour a day on call support by pager and / or cell phone.

    Competency Requirements Invesco Core :

  • Please refer to IPMP manual for competence descriptions
  • We are passionate about our clients’ success

    Working together, we achieve more

    We believe in the continuous pursuit of performance excellence

    We earn trust by acting with integrity

    People are the foundation of our success

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