Duty Manager
Novotel Visakhapatnam Varun Beach
VISAKHAPATNAM, East India, India
4d ago

Job Level

National under local employment status (or Foreigner already entitled to be recruited for this role)

Job / National under local employment status (or Foreigner already entitled to be recruited for this role) Fixed-term contract : No Status Full Time Anticipated Start Date 27-06-2019

Skills

Level of Education Associate Areas of study Hospitality Management Professional experiences 1 to 2 years Languages essential English Optional languages Hindi

Key tasks

  • Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
  • Ability to accept responsibility.
  • Self-confidence, motivation, drive and tenacity.
  • Ability to enhance organizational performance.
  • Ability to clearly delegate tasks and responsibilities.
  • Ability to think strategically, inductively, and creatively.
  • And the propensity to recognize and acknowledge other peoples’ ideas.
  • Manages and motivates front office teams in order to provide high quality services for guests
  • Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Visakhapatnam Varun Beach.
  • Responsible for Reception, Concierge operations, Hospitality and Cashier.
  • Liaise with different departments for smooth and coordinated work.
  • Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
  • Ensure to interact with the guests & enable the team to understand guest requirements.
  • Ensure that the arrivals and departures for the day and relevant records are maintained.
  • Ensure quality in all aspects of work and among the staff in the lobby.
  • Keeps track of the standard of services delivered, based on guest comments and quality audits
  • Updates and Checks that information in the directory and e-directory is up-to-date.
  • Personally welcome and escort all guests of Novotel Visakhapatnam Varun Beach.
  • Authorize courtesies for V.I.P’s.
  • Ensure that regular training is conducted as per the standards.
  • Ensures that guests' have a smooth running stay at the hotel
  • Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
  • Responsible for maintaining high level of room sales, by up selling.
  • Ensure that the log book is maintained.
  • Ensure maximum room occupancy within agreed overbooking policy.
  • Ensure to balance the accounts on a daily basis.
  • Adhere to the Standard Operating Procedures & policies.
  • Check outstanding of in-house guests on a daily basis.
  • To check whether the following records are kept in order and up to date.
  • a) C forms

    b)Reception / Information Log Book

  • Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
  • Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
  • Check the grooming and hygiene of the team.
  • Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
  • Ensure that newspapers and parcels are delivered in the rooms without delay.
  • To be readily available at all times to deal with problems or complaints.
  • Ensure effective and speedy check-in & check-out facilities.
  • Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
  • Ensure that the entrance is easily accessible to cars and taxis at all times.
  • Conduct briefing for concierge and Front Office Assistants.
  • At Novotel, we grow faster

    Feel fully responsible, be autonomous, adaptable, professional, have a love of adventureand a desire to stretch your limits : that’s the Novotel spirit .

    An international brand with a network of 400 hotels in 60 countries, Novotel’s successis due to the professionalism and enthusiasm of its 30 000 employees whohave been embodying the brand’s ideals for over 40 years.

    DNA of the brand, innovation is at the heart of the promise made to employees : "At Novotel, we grow faster" . To transform this promise into reality, Novotelhas implemented a unique human resources policy declined around five mainprofessional career paths.

    Novotel accompanies each employee throughout their career.Integration, geographic mobility, bridging provision, skills development everyoneis given the opportunity to progress quickly and go further. Impossible is not Novotel.

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