Sr. Customer Service Representative

Thermo Fisher Scientific

Nashik, Maharashtra, IND

1d ago

Role Description

This position will be responsible for providing customer service and sales support for products manufactured in factory premises to meet customer expectations by following PPI, 4i values, safety policies and Business Code of Practice of Thermo Fisher

Responsibilities

Servicing of Analytical instruments

Repairs and troubleshooting of electronic modules

Equipment Creation for instruments for Installations

To create Customer Master in the portal

To coordinate with the regional branches for spares and repairs activities

Coordinate with customers and regional team

To send service contract offers to customers and to follow-up with customers for generating revenue.

To send Spares quote to customers and follow up for P.O and payment

To upload CAS files in the portal for Product and spares.

To send techno commercial offers of Main instruments.

Qualification

Diploma in Electronics / Instrumentation or equivalent

Skills, Knowledge and

Experience

Excellent interpersonal and written and oral communication skills.

Strong commitment to collaboration and team work as to work closely with Production, sourcing, and quality.

Well versed with MS Words, Excel

Problem solving, analytical instrument working knowledge

3 5 years’ experience in similar role

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