Senior Manager - User Story/WebSphere (3-7 yrs) Mumbai (Business Analysis and Project Management)
5d ago
source :

Purpose :

  • The role will involve providing support for the Core Banking Applications like Loan Origination System, Loan Management System, CRM, GL lending, business rule engine and other non-core applications
  • Primary responsibility will be to ensure that the applications meet the agreed SLA targets in terms of availability and incident response times
  • Other responsibilities will include providing functional and technical solutions to new requirements and also interaction with vendors on the deliverables
  • Other objective is helping businesses implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners
  • Key Responsibilities and Eligibility :

  • Lead and prioritize the Application Support team's work load from Vendor side
  • Manage and Own the Problem Management Process
  • Develop, co-ordinate and promote the effective functioning of problem management activities In production support teams
  • Ensure SLA & TAT are met for production incidents
  • 1) Collaborate with stakeholders in order to identify business need.

    2) Responsible for developing / coordinating with team / vendors for new product / service-oriented strategies and Communicate strategies to the technical team and implement them.

    3) Contribute to the planning of application / infrastructure releases and configuration changes

    4) To examine potential areas for Service Improvement and raise proposals with the Support Head

    5) Provide technical leadership / support

    6) Provide input to application / infrastructure scalability

    7) Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems

    8) Provide input to administering and maintaining all production and internal environments

    9) Act as a technical resource for internal and external projects

    10) Ensure there are robust procedures and processes within the application support function remit

    11) Follow appropriate departmental and company procedures and policies (i.e. change control, Security and auditing, release, configuration, problem and incident management).

    12) To examine potential areas for Service Improvement and raise proposals

    13) Design, prepare and conduct training relating to incident & Problem Management and the appropriate usage of the Support Management Service

    14) Provide timely and advice on emerging trends and issues affecting Service Delivery

    15) Ready for on call Support when out of office

    16) Identify and evaluate the business problems and opportunities to propose solutions.

    17) Possess excellent flair in handling Presentations and Demos with the client.

    18) Conduct training programs both inside and for clients to implement new business model

    19) Convert stakeholder / business requirements to solution requirements.

    20) Model business needs requirements, designs, and solutions using BA artefacts.

    21) Elicit, analyse, validate, and manage requirements

    22) Play the role of an SME to all the stakeholders

    23) Assess the solution performance and the value it derives to identify barriers or constraints

    Minimum Qualification and Experience : 3-7 years of overall industry experience in the role of a BA or experience with BA related skills / Asst.

    Manager mid Manager level experience

    Technical Recommendation and Testing :

  • Lead testing efforts
  • Ensure issues are identified, tracked, reported on and resolved in a timely manner
  • Work with business stakeholders to identify required changes
  • Communicate needed changes to development team
  • Delivers informative, well-organized presentations
  • Understand and tactfully manage communication of difficult / sensitive information
  • Flexible in working outside of core business hours at short-notice
  • Experience on lending business knowledge (LOS & LMS, CRM) - preferred
  • Mandatory Skills :

  • Experience in backlog management and drafting user stories.
  • Skilled in preparing BA artefacts like FS, SRS, BRDs,IRDs Prototypes etc.
  • Experience in requirements elicitation.
  • Strong analytical skills and strong knowledge about business process, product life cycle etc.
  • Experience with supporting development and testing teams.
  • Experience with creating process and data models.
  • Knowledge of Databases and SQL.
  • Self-motivated and highly professional with ability to lead and take ownership and responsibility
  • Ability to multi-task, work under pressure and to tight deadlines
  • Desired Skills :

  • Data Analysis, Market Analysis, Concept Modelling, Process Modelling, Competitive Analysis, Root Cause Analysis, Survey or Questionnaire preparation.
  • WebSphere Application Server
  • Java / J2EE Technologies
  • Education : College degree (B .E / MCA / B.Sc IT / B.COM Experienced )

    Competency Requirement :

  • Analytical Thinking and Problem Solving.
  • Excellent written and verbal communication skills.
  • Excellent Interpersonal skills.
  • Excellent Planning and Organization skills.
  • Tools and Technology
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