Your role :
Implementing, upgrading and maintaining Backup & Archive infrastructure across our organization, including the delivery and documentation of the ITSM processes like Capacity and availability management, Performance management, life-cycle management, patch and vulnerability management, Backup & Disaster recovery management / capability, Security and hardening, Audit & Compliance, etc.
Provide technical leadership and hands-on support as designs are built. Alongside standard backup engineer duties, this opportunity will see you recommend, innovative and where possible, automated approaches for infrastructure tasks.
Work with stakeholders and customers to understand backup utilization, lifecycle, protection requirements and develop these into effective and workable solutions and processes.
Lead the triage and resolution of escalated, complex incidents, problems or capacity concerns. As the company operates a 24x7 service, this role will require support out of office hours for emergency support, routine maintenance, as well as customer services opening hours.
Travel may also be required within country and across the globe
Who you are :
Total 4 to 6 years of experience in Backup / Restore
1+ Years prior experience in providing architect / subject matter expertise
2+ Years prior experience in a 3rd Line support position
Comprehensive and expert knowledge of backup and archive architecture and its hardware / software products.
Good knowledge in IBM Spectrum Protect (TSM) technology and Hitachi Content Platform, ideally also knowledge in NetApp and / or Cloud backup solutions, Sync Sort DPX, Veeam
Solid industry experience of software (and ideally hardware) architecture, including, databases, clustering and load balancing, distributed file-systems, storage, virtualization, architecture and design patterns
Thoroughly familiar with current Quality & GxP IT compliance requirements
Extensive project management and delivery
Solution design and presentation to stakeholders
Excellent interpersonal and communication skills
Experience at creating technical presentations / articles / papers
Knowledge / practical application of agile methods.
Experience with Cloud Storage, Hybrid NAS storage, Backup and Archive technologies is a plus;
Experience supporting Hyper converged infrastructure (HCI)
Linux / AIX extensive administration - ability to write scripts and automate tasks.
Windows Server admin basic knowledge
VMware / Hyper-V
Failover / HA / Disaster Recovery
Project Management skill & certification, ITIL certification