Job Description :
Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
Has no discretion to vary from established procedures
Has no related work experience or has work experience but requires formal training in theories / concepts in own function
Works under close supervision
Experience / Education
Typically requires a 4 year degree and 1 2 years of experience or a 2 year degree and equivalent related experience