Analyst, Global Service Desk
Bangalore (GESC)
4d ago

Job Description :

Principal Accountabilities

Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.

  • A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
  • A help desk analyst spends the majority of the day performing remote support. This can take a number of forms :
  • Over-the-phone support
  • Screen sharing or remote control
  • Live chat support
  • Email support
  • Job Complexity

    Has no discretion to vary from established procedures

    Has no related work experience or has work experience but requires formal training in theories / concepts in own function

    Works under close supervision

    Experience / Education

    Typically requires a 4 year degree and 1 2 years of experience or a 2 year degree and equivalent related experience

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