MANAGER
Happiest Minds
BANGALORE
4d ago
  • 5-8 years of experience in Software quality assurance, ITSM / ITIL Process Consulting. -Hands on in implementation of on Process methodologies like ISO 9001 : 2015, ISO 27001 : 2013, ITIL, ISO 20000.
  • Hands on experience in ManageEngine,ServiceNow. -Conduct project assessments / audits -Conduct trainings on ITIL(Foundation), Project Management -
  • Support teams for Project Management and Quality Management -Refine process for IT Infrastructure Management & Security Services -

    Drive Process-Tool alignment and identify opportunities for automation -Project performance analysis and implement improvement plans -

    Review and analyse SLA management , customer commitments -Support org / Business unit level initiatives

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