Quality Analyst
Amazon
Bangalore, IND
1d ago

Job summary

Job Responsibilities :

Your job responsibilities as a Sr. Compliance Associate-Quality Auditor may include :

  • Report violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures
  • Auditor will have to conducts audits on a daily basis
  • Create models that optimize the resources, inputs & outputs of Compliance operations business.
  • Reporting of key insight trends, using statistical rigor to simplify and inform the larger team of noteworthy story lines
  • Share results of audits on a weekly / daily basis.
  • Provide feedbacks to the associates and close loop on audit observations.
  • Identify root cause of defects and find areas of improvements in the process being audited. Provides ideas for process improvements to enhance process efficiency, quality and customer experience
  • Respond to stakeholders with guidance and flags any updates to Lead / Manager
  • Skills :

  • Proficiency in verbal & written communication in English
  • Good working knowledge of MS Office, MS Outlook; MS Excel proficiency is an advantage.
  • Strong attention to details.
  • Ability to analyze and identify patterns in large data sets.
  • Decision making aptitudes based on given guidelines and in ambiguous contexts.
  • Must be comfortable working with large data sets.
  • Very good knowledge and experience in internet navigation and research finding specific information about products in a timely manner.

    BASIC QUALIFICATIONS

  • Graduation in any Discipline is required for this position
  • Previous experience in Auditing and analyzing data for error trends
  • 1-5 years of experience in data-driven business operations processes Business Process Outsourcing, Operations processes;
  • Database management is an added advantage

  • Proficiency with MS Excel, VBA, SQL and knowledge of Data Warehouse
  • PREFERRED QUALIFICATIONS

  • Knowledge of consumer product compliance processes and regulations
  • Experience as quality auditor in retail chain management / FMCG company
  • Experience in regulatory compliance management with government agencies
  • Experience in designing and implementing custom reporting systems using automation tools
  • Experience with data analysis in a variety of quantitative fields and experience building data and decision support systems
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