Opportunity to work with people of different culture globally.
Opportunity to grow wide technical skills including platform, network, database and product.
Opportunity to grow technically in a DevOps environment.
Perform 2nd level technical support for Refinitiv financial trading platforms used by customers in 190+ countries.
Accountable for identifying and mitigating risks to the service delivery and proactively address and resolve issues before they impact service levels.
Lead periodic problem analysis meetings with all parties involved in the delivery of application services to the client.
Follow all established processes and procedures for both development and maintenance work.
Lead the deployment of and support complex in-house & 3rd party applications.
Escalate issues and seeking of advice from 3rd level support team or development team on complex issues or problems in a timely manner.
Facilitation of timely and effective remediation for all issues.
Manage and lead assigned projects that will improve operational efficiency.
Release management of new versions of Refinitiv financial trading platforms.
Bachelor’s degree in Computer Engineering, Information Technologies or related experience
5 years+ experience in Application Support / System support / Network Support
Experience in Windows Server, Unix / Linux or Network infrastructure support
Experience in application / system monitoring, troubleshooting and managing technical issues
Scripting skills (Shell) and Programming skill (Java) are nice to have
Good English communication skills
The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change.
With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content all supported by human expertise.
At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.
As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.
Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.