Lead Engineer – Enterprise Network Operations
Virtela Technology Services Incorporated
Mumbai, India
1d ago


Designation : Lead Engineer - Enterprise Network Operations

Total Experience : 8 to 12 Years

Educational Qualification : B.E. or Graduate / Post Graduate in Science / Maths / IT or related streams with relevant technology experience

Shift Rotational Basis Shift


  • Excellent Hands-on troubleshooting experience in Enterprise LAN / WAN / Wireless environment
  • Experience on Managed service is mandatory.
  • Excellent communication skills - written as well as Verbal.
  • Excellent technical experience on Cisco / HP / Aruba Platform Network solutions
  • Excellent Technical hands-on experience with Infoblox and Meraki.
  • Added advantage to have hands-on experience on Juniper.
  • Excellent Technical expertise with Wireless protocols, routing protocols, MPLS, QOS and switching technology.
  • Strong knowledge of security technologies like IPSec, VPNs, GRE, NAT / PAT over varied platforms.
  • Strong technical experience to work on project relate work

  • Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling network / security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
  • 24x7 Remote Management and monitoring of Enterprise Networks of large global clients that have a distributed LAN / WAN setup
  • Work on new network project work (planning, design and implementation)
  • Ticket resolution - work and resolve escalated or critical trouble tickets.
  • Create and review Method Of Procedure and / or Standard Operating Procedure document
  • Plan and execute Change Management processes
  • Performance Tuning of network devices and create Service Improvement Plans
  • Plan and perform firmware upgrade
  • Work with hardware / software vendors to resolve problems
  • Train and mentor L1 and L2 engineers.
  • Work on vulnerabilities mitigation.
  • Act as an SME SPOC for network products / technology.
  • Act as an SME SPOC for certain customer.
  • Interface with customer on calls and lead technical meetings
  • Assist in Root Cause Analysis (RCA)
  • Provide technical inputs for weekly / monthly customer service review reports
  • Any additional task given to the incumbent from time-to-time based on business needs

  • R&S, Wireless CCNA, CCNP, CCIE
  • CMNP (Certified Meraki Networking Practitioner) - Preferred
  • ACSP (Aruba Certified Switching Professional) Preferred
  • ITIL - Preferred

  • Minimum 8 years of progressive, relevant experience and proven capability to work in a complex network environment

  • Bachelor in Engineering - Computers / Electronics / Communication or related field
  • Graduate / Post Graduate in Science / Maths / IT or related streams with relevant technology experience

  • Good communication skills - written as well as verbal
  • Passion to work and learn new technology
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