Designation : Lead Engineer - Enterprise Network Operations
Total Experience : 8 to 12 Years
Educational Qualification : B.E. or Graduate / Post Graduate in Science / Maths / IT or related streams with relevant technology experience
Shift Rotational Basis Shift
Excellent Hands-on troubleshooting experience in Enterprise LAN / WAN / Wireless environment
Experience on Managed service is mandatory.
Excellent communication skills - written as well as Verbal.
Excellent technical experience on Cisco / HP / Aruba Platform Network solutions
Excellent Technical hands-on experience with Infoblox and Meraki.
Added advantage to have hands-on experience on Juniper.
Excellent Technical expertise with Wireless protocols, routing protocols, MPLS, QOS and switching technology.
Strong knowledge of security technologies like IPSec, VPNs, GRE, NAT / PAT over varied platforms.
Strong technical experience to work on project relate work
Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling network / security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
24x7 Remote Management and monitoring of Enterprise Networks of large global clients that have a distributed LAN / WAN setup
Work on new network project work (planning, design and implementation)
Ticket resolution - work and resolve escalated or critical trouble tickets.
Create and review Method Of Procedure and / or Standard Operating Procedure document
Plan and execute Change Management processes
Performance Tuning of network devices and create Service Improvement Plans
Plan and perform firmware upgrade
Work with hardware / software vendors to resolve problems
Train and mentor L1 and L2 engineers.
Work on vulnerabilities mitigation.
Act as an SME SPOC for network products / technology.
Act as an SME SPOC for certain customer.
Interface with customer on calls and lead technical meetings
Assist in Root Cause Analysis (RCA)
Provide technical inputs for weekly / monthly customer service review reports
Any additional task given to the incumbent from time-to-time based on business needs
TRAINING AND CERTIFICATION
R&S, Wireless CCNA, CCNP, CCIE
Juniper - JCNIA, JNCIS, JNCIP, JNCIE
CMNP (Certified Meraki Networking Practitioner) - Preferred
ACSP (Aruba Certified Switching Professional) Preferred
ITIL - Preferred
Minimum 8 years of progressive, relevant experience and proven capability to work in a complex network environment
Bachelor in Engineering - Computers / Electronics / Communication or related field
Graduate / Post Graduate in Science / Maths / IT or related streams with relevant technology experience
Good communication skills - written as well as verbal
Passion to work and learn new technology