Technical Support Engineer
Oracle
HARYANA, India
13h ago

Technical Analyst 3-Support-18000QT8

90122.Technical Analyst 3-Support.SUPP.PRODSUPP.IC3

Preferred Qualifications

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.

Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment and have a technical degree i.e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.

0 GPA OR (for Applications) proven professional / technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Qualification, Experience, Communication and Inter-personal skills desired :

  • BS in Computer Science, Electrical Engineering or equivalent with 3-6 years’ experience in a technical work environment.
  • Excellent problem solving / analytical skills.
  • Strong oral and written communications skills. Must be able to clearly and effectively communicate work status, risks and issues.
  • Diameter Routing and Diameter Routing Applications Must have advanced knowledge of SIP / SS7 / Sigtran / GSM MAP / TCAP / Diameter protocol knowledge.
  • In Depth knowledge and hands on experience of emerging technology- SIP / Diameter used in 4G LTE / NGN and IMS / SIP environment.
  • Must have high level of trouble shooting skills and knowledge of various tools needed for problem diagnosis and corrective measures.
  • A good understanding on screening and policing is required.
  • Knowledge and experience with UNIX / Linux / Solaris would be a plus.
  • Knowledge and Shell scripting is desired.
  • Knowledge of Java scripting, Perl scripting, PHP scripting is desired.
  • Knowledge of Virtualization and Cloud deployment is desired.
  • Understanding of LAN / WAN, routers, switches and VOIP applications in a telephony environment.
  • CCNA certification would be preferred.
  • Ability to interpret and develop detailed network / system drawings as needed.
  • Working knowledge of domestic and international network architectures and network implementations is a plus.
  • Must be a self-starter and able to work independently with Field service experience in customer facing roles.
  • Ability to effectively deal with multiple activities and changing priorities and proven problem solving and organizational skills.
  • Perform under pressure in critical situations.
  • Ability to effectively manage issues according to the company guidelines and procedures (SR, RMA etc.).
  • Detailed Description and Job Requirements

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

    This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

    A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

    Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.

    Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

    In this position, you will routinely act independently while researching and developing solutions to customer issues.

    Job duties are varied and complex utilizing independent judgment and have a technical degree i.e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.

    0 GPA OR (for Applications) proven professional / technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

    Travel

    Yes, 25 % of the Time

    Job Type

    Regular Employee Hire

    Day Job

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