You are responsible for
Experience with development, integration, and support of service applications
Proven customer service excellence; the ability to successfully build strong working relationships with customers and colleagues
Interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities.
Excellent verbal and written skills
Goal-orientated, pro-active, self-motivated individual
Demonstrated ability to solve problems
Demonstrated commitment to quality
Strong organizational and multi-tasking skills
Experience supporting and developing ServiceNow application / modules
ITIL Foundation certified or equivalent exp
You are a part of
The Health Suite Digital Platform is an open, cloud-based healthcare platform that will support data collection across the spectrum from clinical to consumer lifestyle, allowing for integration and analysis of big’ data from multiple sources worldwide, including electronic medical records, diagnostic and treatment information, images, reports, notes, wearables and Philips connected consumer lifestyle products.
The platform will utilize Philips’ clinical data models and medical device interoperability and is designed to be highly scalable with built-in comprehensive data security and privacy / permission control.
To succeed in this role, you should have the following skills and experience
BS in MIS / CS or related field OR Equivalent experience
5 or more years of application development and support
Technical skills required to triage issues across multiple tiers and diverse technologies including external partners
Below is the list of applications / types we would like for the applicants for the Tooling Dev / Ops roles to have administration experience :
Customer Relationship Management (CRM) Systems
Document Management / Workflow Systems
Client-Facing Web-Based Portals
In addition, they would need to be strong with experience for integrating applications with other tools and applications, change management, and project management
Experience with supporting cloud-based solutions
Ability to interface well with the business and technology staff
Working cross-functionally with all departments to meet SLAs and customer satisfaction requirements
Ability to multitask and prioritize tasks in order of importance and priority
Insure ITIL best practices are followed according to procedures especially Incident, Change, and Knowledge Management
Ability to support the Program Management and Platform Operations teams as required
In return, we offer you
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.
Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.