ABOUT THIS JOB
clients from multiple industries, it will also be a center of communication between all Nielsen super hubs in terms of client specificity & queries handling
Interface between the Operations and Client Facing Teams
Responsible for the timely provision of resolution to client queries based on the agreed service
level to highest possible quality
Responsible for resolving client queries using defined processes while ensuring clear and
Needs to work with Salesforce tickets, driving resolutions and ensuring completion from
Accountable for implementation and responsible for the coordination of BAU change requests,
Update and maintain project documentation to ensure the highest quality deliverables
Responsible for ongoing and annual maintenance of global deliverables
Responsible for tracking and impact analysis of local data changes, including the coordination of
Role to collaborate with; Operational Super Hubs (NOC, ROC, LatAm, MINOC), Local Countries,
Global Coding Teams, Global Report Centre, NISP, GTC Ops In Market Teams and Client
Facing Teams (GCL, Consultants, GSP, Commercial, Project Management)
A LITTLE BIT ABOUT YOU
global clients for all types of industries like (e.g. Beverages, Food, Health and Beauty Products). S / he is expected to identify, investigate and co-ordinate the resolution of data, process or product related queries and also be the point of contact for commercial queries which also needs to be solved in an efficient and client focused manner
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide.
We provide consumer packaged goods manufacturers / fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow.
Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.
We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population.
For more information, visit .
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity / Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.