Manager - CLMO Referential – BA role
BNP Paribas Personal Finance
Chennai, Tamil Nadu, India
1d ago

Responsibilities

Detailed description of the role :

  • Change Management & Continuous Improvement
  • Drive continuous improvement to review & streamline operations processes to converge towards better STP Rate, to improve Turn-Around Time & to minimize error rates
  • While not interfering on OPC & Risk ORC mandate, challenge existing controls plan with the aim of continuously minimizing residual risks
  • Propose / Contribute to new systems / features deployment & coordinate with IT & regional management teams. This can be achieved by participating in Process re-engineering, Process & systems standardization & re-alignment, & business development support & enabling.
  • Behave as one of the senior referent on Client Management Operations within Global ITO community & continuously build, advocate & brand for an end to end operation / process workflow perspective
  • Operations Process Framing around Quality & Time delivery & Operational Risk Excellency
  • Provide operational expertise to define solution that meets / exceeds the operations & regulatory needs
  • Assess the feasibility & identify the setup along with the appropriate level of controls from an ITO perspective to support exceptional transaction or new activities
  • Minimize operational failure, including but not exclusively, the risk of fraud, by implementing sufficient regular controls, by measuring operational risk & taking actions to maintain it at an acceptable level.
  • Ensure appropriate escalation to management & / or Permanent Control (or compliance as appropriate) as soon as an issue remains unsolved beyond & above what can be reasonably handled within the considered remit.
  • People
  • Work with ISPL Client Management Operations department to develop a strong expertise & knowledge on Client Management End-to-End chain
  • Promote, within ISPL Client Management department, a mindset around continuous improvement, change management & innovation
  • Project specific goals
  • Organize the overall governance of this initiative with Local & Central Management
  • Define ISPL Target operating model (Tasks that will be nearshored)
  • Review & analyze each sites tasks in regards of this ISPL TOM
  • Validate the processes harmonization if there is some divergence (the way that we currently perform Referential tasks in ISPL)
  • For Referential tasks find a local or other team in charge
  • For each site, validate financial figures (FTE & Cash) & define a ISPL takeover roadmap
  • Follow up transfer
  • Organize SLA & KPI & site invoicing
  • Technical & Behavioral Competencies

  • Project & Transition Management
  • Client Management Products & Processes
  • Continuous Improvement Achievements
  • Organization agility & optimization
  • Operational Risk & Control awareness
  • External Customer & Service Focus
  • Takes initiative & is results driven
  • Decision capabilities
  • Excellent Interpersonal & Communication skills
  • New Tech appetite : RPA, OCR, NLP, Blockchain
  • Anti-Money Laundering / Financial Sanctions
  • Ability to innovate & manage change & complexity with confidence
  • Specific Qualifications (if required)

  • University Graduate.
  • 10 + years experience in Project Management and / or Financial services industry.
  • Relevant qualification in Project Management domain.
  • Skills Referential

    Behavioural Skills : (Please select up to 4 skills)

    Ability to collaborate / Teamwork

    Communication skills - oral & written

    Creativity & Innovation / Problem solving

    Critical thinking

    Transversal Skills : (Please select up to 5 skills)

    Ability to manage a project

    Ability to understand, explain and support change

    Analytical Ability

    Ability to manage / facilitate a meeting, seminar, committee, training

    Ability to anticipate business / strategic evolution

    Education Level :

    Bachelor Degree or equivalent

    At least 10 years

    Other / Specific Qualifications (if required)

  • Relevant qualification in Project Management domain.
  • Education Level :

    Bachelor Degree or equivalent

    At least 10 years

    Specific Qualifications (if required)

  • University Graduate.
  • 10 + years experience in Project Management and / or Financial services industry.
  • Relevant qualification in Project Management domain.
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