Business Development Manager
Petsfolio
Bengaluru, India
1d ago

Petsfolio is a place where your pet dogs are provided with the best services that will help your dogs grow not only physically but mentally too.

The Role

You will be responsible for :

  • Driving sales objectives and achieving commercial budget and targets.
  • Identifying new sales opportunities and building client relationships.
  • Building a high performing team by providing strong mentorship, coaching and guidance.
  • Ensuring timely recognition and reward for top achievers and implement performance management actions when needed.
  • Ensuring proper use of the database and tools to track performance.
  • Building strong and collaborative relationships with other internal stakeholders.
  • Monitoring market trends and providing regular competitor analysis.
  • Ensuring strong customer service levels are met in line with Company objectives.
  • Supporting the customer service team in resolving escalated issues or complaints.
  • Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
  • Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
  • Recruiting, training, coaching and performance managing the customer service team.
  • Identifying opportunities for new business development through following up on leads and conducting research on target clients.
  • New business generation by meeting potential clients to understand needs and providing relevant solutions.
  • Managing the sales process to close new business opportunities.
  • Building strong relationships with the existing portfolio of clients.
  • Setting weekly and monthly activity and revenue targets for the team and driving them to achieve these.
  • Delivering effective sales skills trainings to the sales teams.
  • Coaching sales teams and helping them in applying training content to real life situations.
  • Requirements :

  • You have at least 1 year experience within a Business Development / Account Manager (B2B), Customer Service or Sales (B2C) role, ideally within the Professional Services industry.
  • Experience within Sales Training would be a strong advantage.
  • Experience covering Professional Services is strong plus.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You are a strong mentor and coach who can build high performing teams
  • You are highly goal driven and work well in fast paced environments
  • What's on Offer?

  • Attractive Salary & Benefits
  • Fantastic work culture
  • Leadership Role
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