Understand the Blue Yonder Used technologies.
Provide Technical Support to Customers
Identify Root cause and find the permanent solution to any problem.
Responsible to address incident / request related to above mentioned suite of products
Adheres to priority-based management considering impact + urgency
Document the learning
Provide value through Innovation and Automation
Desired Skills :
Skill set and availability requirements as per the organization's needs
Knowledge in performance tuning techniques is added advantage.
Understanding and experience with the technical requirements for the product line assigned.
Understanding of Database structures. Understanding of various technical platforms and infrastructures.
Understands Blue Yonder product suite so as to convey relationships and touch-points to the customer.
Works with appropriate parties to ensure issues are resolved.
Knowledge of cloud services
Required skills and experience :
This position requires someone who is smart, highly motivated, learns quickly, hardworking and thrives in a fast-paced team environment
Requires a bachelor’s degree in Engineering or equivalent and around 3 years of technical experience in the following technologies (better to have more than one) Database Development (Oracle PL / SQL or MSSQL), Application Server (Weblogic / Tomcat ), SSO Authentication Technology (Pingfederate / SAML / F5) , Informatica, Cognos, Mulesoft, Azure Admin / Developer .
Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders
Strong analytical / problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
Good to Have Next Gen Skills :
Should have strong flair for technology and hands on expertise in debugging / analyzing code in any of the programming languages (Java)
Should contribute towards continual improvement to enhance customer experience using the NextGen technology skills (AppDynamics, Splunk, MuleSoft, Python, AI / ML, Azure)
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.