FSM Senior Coordinator
Verizon Data Services India Pvt.Ltd
Bangalore
2d ago
source : Shine

Responsibilities :

  • Revenue realization - The overriding function of this role is to ensure that work Verizon Enterprise Solutions has completed is correctly billed for and is realized for the business.
  • Book to Bill processes - Working with Sales and solutions to ensure billing correct at start of process to avoid billing issues.
  • Aged debt management - Working with other finance groups to ensure Accounts Receivable (AR) is kept to a minimum.
  • Overseeing completion of customer tasks and queries with billing teams in EMEA or APAC or US.
  • Building the processes and tasks for regional bill teams, where not already in place, and interfacing with regional bill teams to ensure all customer queries have an answer point and are progressed correctly.
  • Manage the Client Pricebook and business case assumptions for revenue assurances purposes.
  • Integration of complete billing processes into New Service Request process so manual and automated steps are understood and completed by all stake holders and contributors.
  • Ensure review of all New Service Requests at closure point to confirm billing initiated.
  • Automating as much of billing process as possible in respect to a name account, so manual intervention is not required.
  • Responsible for monitoring and supporting the resolution of all billing related Service Requests and the communication with Customer on progress and conclusion.
  • Work with Verizon Enterprise Solutions (VES) teams completing the revenue realization and billing simplification processes to drive improvements and overall customer satisfaction.
  • Internal and external subject matter expert on billing and revenue processes and advise other team members on processes and how to achieve tasks.
  • Monitor and report revenue recoveries actions (i.e. WIP file) in coordination with Regional Service Delivery Manager.
  • Support Internal and External audit requests as and when appropriate.
  • Contributions where appropriate to future strategy.
  • Knowledge of VES, PMO and major high revenue customers.
  • Produce and present billing reports at commercial governance each month. Produce internal billing reports as required.
  • Responsible for the pre-sale billing sign off on all New Service Requests or Request For Change s requests.
  • Responsible for billing governance across the program internally and externally.
  • Oversee first billing process on all new services ensuring sign off from Customer, internal PM and the business.
  • Governance of billing against internal and customer business case in line with contract and price book.
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