Management Trainee- Order Management
Genpact
Gurgaon, India
2d ago

Responsibilities

The responsibilities of a Customer Supply Chain Associate (CSCA) desk may include, but are not limited to the following customer service functions :

  • Provides support tasks, including efficient, accurate order processing & fulfillment of an assigned account base and acts as a liaison between the customer, outside sales, and internal departments.
  • Offers solutions to assigned customer accounts by providing services based upon specific customer initiatives.
  • Daily maintenance in SAP which would include reviewing error reports with the orders ZORD
  • Audit customer expected pricing
  • Organize and consolidate LTL shipments into truckloads or ship withs’ to increase truck optimization
  • Assist transportation planners in resolving issues and communicating to appropriate parties as necessary.
  • Support customer with pool date coordination, rush shipment arrangements, and problem resolution.
  • Analyze existing order to ship processes for possible improvements
  • Responsible for an additional level of complexity in the areas of Supply Chain, Finance and Logistics
  • Reviews established policies & procedures and recommends best practices to provide high-level customer service, promoting excellent internal / external relations
  • Qualifications

    Minimum Qualifications

  • Bachelor’s Degree (business, logistics or finance is preferred.
  • Relevant experience in customer service and or supply chain.
  • Proficient in PC skills
  • Preferred Qualifications

  • Strong communication skills with excellent inter-personal skills.
  • Ability to perform the duties related to order processing, invoicing, credit / debit memos, claims and deductions.
  • Capacity for developing an understanding of cash application, logistics and sales.
  • Must possess analytical skills, problem solving skills, and the ability to handle stress well.
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