Implementation Consulting Associate Director
IHS Markit
India - Gurgaon, Haryana
6d ago

Department overview

Platforms include post-trade securities and corporate actions processing solutions providing single platform trade flow management and custody and investment accounting solution across business line and geographies.

Also, providing end-to-end automation of corporate actions and income processing, from announcement capture and validation, to complete downstream processing.

Other supporting solutions include web-based self-service window that enables front-office, middle-office and end-customer users to seamlessly interact with their post-trade environment.

A self-service business analytics application sitting on top of these, that enables operations to seamlessly interact with data.

From the reference data side, there is Managed Corporate Actions service which is a best-in-class centralized source of validated corporate action announcements for nearly three million equities, fixed income, and structured finance securities across global markets.

MCA services customers as a single source that streamlines operations for the collection, validation and dissemination of corporate actions.

It also provides unlimited access to corporate action data and allows customers to view full details in real time, including event-level data, dates, options, terms and conditions and restrictions.

Position summary

The Product Consultant role is one of the most important roles in any client implementation. In the initial phase of an implementation (BPM), they work with various stakeholders on the client side, to define the target state operational process, based on which they then design and implement the most optimal product configuration.

They also assist in finalizing scope, identifying gaps, defining client requirements for these gaps as well as assisting the client in definition of their test suites & acceptance criteria.

Product Consultants are also very heavily involved in the later phases of UAT acceptance testing ensuring all client issues are turned around in time and addressed with satisfaction so as to get them live within the defined timeframe.

What You'll Do

Duties & accountabilities

  • Actively contribute in client engagements for business process mapping and requirement workshops.
  • Work with the client to define the most optimal future state operational process and related product configuration.
  • Manage scope by providing innovative solutions and challenging all new client requirements and change requests but simultaneously ensuring that client gets the required business value.
  • Assists in creating documents for all the Business process mapping deliverables Models, Output report, Processes and Configuration set.
  • Elaborate and deliver clearly defined requirement documents without subsequent change requests.
  • Work closely with product design & development team to analyse and design functional enhancements.
  • Provide onsite product consultancy and assist the client with acceptance criteria gathering and support throughout the project life-cycle
  • Conduct analysis to determine best path for solving business problems / opportunities that may include process improvement, systems enhancement or user training.
  • Functions as a liaison to Business and IT internally and externally in order to communicate a clear understanding of the business requirements and solution.
  • Mapping & documentation of client business processes against IM products - gathering the as is’ operational information & creating the to be’ business processes.
  • Ability to build & maintain strong relationships with all internal & external client stakeholders.
  • Ability to elicit requirements, identify solutions & complete requirement documentation.
  • Ability to define intelligent solutions and clearly manage client expectations
  • Ability to take ownership of a client from initiation to go live, through business process mapping, requirements analysis, UAT, go live support.
  • Understands the underlying business, implementation & product usage of assigned client / s.
  • Delivery focused with good time management and personal organisational skills.
  • Shares business knowledge with all members of the implementation team, and the wider organization when required.
  • Provides assistance and business expertise to the Support Team and the QA Team in verifying client reported issues and internally raised issues.
  • Travel will be required.
  • What You Need to Get the Job Done

    Education and experience

  • Holds at least a bachelor’s degree (B.E / MCA / Degree in Finance / MBA etc.)
  • Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
  • Comprehensive Knowledge and understanding of Corporate Actions preferably gained through working in an operational or professional services role
  • Experience of industry standard interfaces (e.g. SWIFT)
  • Understanding and experience of the agile software development process and overall project life cycle
  • Experience in customer facing role
  • Ability to collaborate in a team environment.
  • Experience in Agile development methodology is preferred.
  • Desired Characteristics

  • Ownership Proactivity and initiative ownership
  • Highly collaborative Strong communicator with conflict resolution skills and resourcefulness
  • Innovation Self-motivated with capability to formulate and apply new ideas both independently and quickly, is crucial
  • Comfortable with ambiguity The ability to begin to explore and solve complex problems even when the problem and solution are not always well defined
  • Passion enthusiasm for Agile process and new technologies and their potential to make an impact
  • Problem Solving and Analytical abilities be able to provide solutions maintaining the integrity of the products
  • Excellent interpersonal and networking skills be able to relate with co-workers and clients
  • Superior time management skills be able to manage priorities effectively
  • What You'll Love About Us Do ask us about these!

  • Total Rewards. Monetary, beneficial and developmental rewards!
  • Work Life Balance. You can't do a good job if your job is all you do!
  • Prepare for the Future. Academy we are all learners; we are all teachers!
  • Employee Assistance Program. Confidential and Professional Counselling and Consulting.
  • Diversity & Inclusion. HeForShe!
  • Internal Mobility. Grow with us!
  • Company overview

    IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies.

    Our company partners with clients in business, finance and government to provide the unrivalled insights and perspectives that lead to well-informed, confident decisions.

    We call this The New Intelligence.

    IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500.

    We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, chemical, and economics and country risk.

    Headquartered in London, IHS Markit (Nasdaq : INFO) is committed to sustainable, profitable growth.

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