B Tech / MBA / CA / (BCom + MCom) or equivalent industry experience
Responsibility : Sales Support
Contribute to Account Mining & Penetration efforts with active participation in customer planning process, including strategic planning phase vs execution phase.
Drive RFP Response & Improving Quality of Response (more business value focused), structures solutions in terms of scoping, effort.
Work with SME groups across domains / products to provide a complete end to end solution, including estimates and definition of critical factors, assumptions, and risks.
Contribute to transformational and consulting deals vs staff augmentation.
Drive oral presentations to the customers in area of domain / product expertise.
Support revenue generation and be considered a FINDER.
Market Scan and Brand Building.
Bring working knowledge of customer business domain and / or product within a specific industry vertical / domain.
Conduct secondary research on domain / industry specific solutions.
Bring an understanding of competitive landscape.
Identify key trends and forecasts in the given area of domain / industry.
Prepare collateral, publications, technology papers etc for distribution.
Work with account teams to develop and deliver new logos.
Work on opportunity identification, prioritization and input to the qualification process.
Contribute to GTM activities with partners, vendors, industry analysts etc through active mindshare gain Webinars, White papers, speaking events etc.
Contribute to TL, Design, PoVs, tools, templates, case studies etc artifacts into the knowledge management repository.
Ensure all engagement artifacts are stored on knowledge repositories.
Conduct quality review of KM artifacts prior to posting.
Requirement Gathering and Gap Analysis.
Lead Requirement Gathering Workshops.
Lead FitGap exercise and come up with the FitGap document.
Come up with high level solution for identified gaps.
Present FitGap Assessment of a process area based on his / her area of expertise.
Active involvement and ownership of The Requirements and Solution.
Design Phase of small to medium sized delivery engagements.
Creating business blueprint for small to medium sized engagements.
Identifying gaps and recommending development / process changes.
Validate system configuration design, creation of test scenarios, migration plans.
Provide engagement oversight in areas of specialization as and when called upon.
Monitor AVM SLAs, address ticket resolution escalations, and drive bestinclass process adaptation.
Client Expectation Management.
Deliver and measure value pre, during, & post delivery engagements.
Ensure client satisfaction.
Help customers execute organizational change programs.
Develop quality deliverables with focus on qualitative and quantitative business case, value props, roadmap, ROI analysis etc.
Client Management / Relationship Management.
Support brand building activities.
Proactively develop relationships with functional owners from the business in a process area.
Navigate client's organization to identify the right sponsors for a given solution.
Support Expectation Management, Client Satisfaction Management, and Risk Management.
Deliver and measure value pre, during, and post engagement and communicate to stakeholders.
Active participation in recruitment activities identify and hire.
Coaching & Mentoring functional leads.
Conducting midyear and YEA feedback sessions.
Goal and expectation setting for new and existing resources.
Motivate through rewards and recognition, organize team events / initiatives.
Conduct Performance Management Reviews.
Demonstrate understanding and skillful handling of people issues.
Identify skill gaps and create training courses around domain / product areas.
Work with the Academy to plan the training calendar.
Bring knowledge and understand trends, business / technology best practices, needs and guide / advise existing engagements / give inputs to planning process across people, process, technology and data solutions / recommendations in a particular functional area (domain / technology / product / infrastructure).
Identify pain areas, opportunities and potential solution offerings by industry / domain with business impact.
contribute to new solution development, develop transformation tools and templates, productivity enhancement solutions / product ideation.
Lead new solution offerings development by identifying / defining use cases, writing process blueprints and walkthroughs & collaborate with technology partners / support architects for offering development.
Define and communicate business / technology solutions in language meaningful to stakeholders in the engagement, such as CBA, ROI, and IRR.
Must Have Skills
COTS Products(BFS Ast&Wlth)